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StubHub's Ticket Technology continues to prep for PCI compliance
Wed, Dec 9th 2009 2:40 pm EST
By Alfred Branch Jr.
Six months after its announced deadline for when it planned to roll out its Payment Card Industry Data Security Standard (PCI DSS) compliance, StubHub's Ticket Technology (TT) has yet to announce the designation.
PCI compliance is a worldwide security standard created by the credit card industry to protect information and data obtained during credit card purchases, particularly online. Merchants with the designation must pass annual assessments of their security systems, and can better assure customers that their credit card data is safe.
At the beginning of the year, TT's Dave Ring, who is heading up the project for the company, emailed clients that company hoped to complete the PCI compliance by the end of the second quarter. While TT's Web site has received an impressive redesign in recent months, it does not mention the company's PCI compliance.
Achieving PCI compliance is no simple feat. According to former company spokesperson Sean Pate, StubHub is PCI compliant and Ticketmaster Entertainment's EventInventory system, through its TicketsNow subsidiary, is also PCI compliant, as is TicketNews's parent company TicketNetwork, which spent more than $2.25 million and over 18 months to reach the designation.
When TT will become PCI compliant is unknown. In a statement to TicketNews, StubHub spokesperson Joellen Ferrer said that "unfortunately" the company was "unable to comment on Ticket Technology" and did not elaborate. Ring did not return a message seeking comment.
According to TicketNews's exclusive industry rankings, StubHub is the nation's second-largest overall ticket seller behind Ticketmaster, and it bought Ticket Technology for an undisclosed price just over a year ago.
TT has more than 150 clients, and the acquisition has been viewed as a shrewd move by StubHub because it allows the company to offer its large-scale ticket brokers a point-of-sale software system that would make it easier for those clients to manage tickets on the StubHub platform.
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Comments represent the opinions of users and do not necessarily reflect the views of TicketNews.I'm a mid-size broker on TicketNetwork ... and I have to say I find TNetwork's software so painful to use that I'm ready to switch to something better, but seems like the alternatives aren't worth it.
But, I'm doing 90%+ of my sales on StubHub (even though I'm broadcasting a good amount of my inventory on TNetwork, it just doesn't move the volume like SH).
Anyone else in this same situation? If the TT software update is really good, and it's easier to use than the TNetwork software, I'm definitely going to move to TT (I'd happily give up the 10% I move through TN, would probably move over SH eventually anyway and have to figure that SH/TT will be easier anyway).
Anyone have thoughts on this? Would love a good reason to stay with TN, seems like it's good to have a few players in the market ... but, why make my life difficult?
After evaluating our company for PCI compliance, I truly believe that PCI compliance is pretty much a ripoff concocted by the credit card companies to extract more revenue from its customer base after the new legislation enacted against credit card companies. They are trying to find new revenue streams and this is one of them.
PCI testing, auditing, etal. are done by independent 3rd parties.
Neither the credit card issuers/servicers nor any card association dictates who must do any of one work relating to PCI; but, only provide lists of those firms certified as being capable of doing reliable audits.
Have to laugh about the writter who wrote this piece, as they made it a point to let everyone know how much ticketnetwork spent for being PCI compliant. Must be using the extra money ticketnetwork mades after they have gone and marketed to the brokers customers who upload onto ticketnetwork.
proof, customers contacting us stating they had received $50 off next purchase if they went through them. That was why we left. It was not an isolated issue. I suspect that ticketsnow does the same thing.
If it was TNet, or one of its many aliases, then the customer was legitimately theirs, with you simply being a supplier.
As for TNow, I've yet to see any evidence of such. If they have tried it, they've obviously failed miserably! :D
Had a web order ours when we were on tnet, tnet called the customer and tried to get switch her seats, before we were able to confirm the order, so the bas&**^ds tried to steal ahead of us, so it was not their order. ZERO respect for donnie and tnet
Though I've not witnessed that particular activity, I long ago lost trust in and respect for TNet for a number of other reasons. :(
What evidence have you that TNet has engaged in any direct marketing to other brokers' clients?