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Hundreds stream into Ticket Summit on the conference's first full day
Several hundred ticketing professionals strolled through the exhibit floor and sat in on discussion panels on the first full day of Ticket Summit in Las Vegas on July 15, in what is proving to be the most successful edition in the event's five-year history.
Organizers said the conference has reached its projections of more than 600 attendees, and another full day of networking, delicious food and topical industry discussions awaits the audience on Friday, July 16.
"It's been great," Yoav Bruck, managing director of Israel-based tickets and travel packages provider Issta Sport, told TicketNews. Issta Sport was one of the official travel partners of the recent FIFA World Cup and the Beijing and Vancouver Olympics. "This conference exposes our company to a lot of brokers and industry professionals."
In addition to fostering a slew of business opportunities for attendees, Ticket Summit has provided a wealth of industry insight through panel presentations, such as one on trends within the ticket broker community. College professors Joris Drayer, soon-to-be joining the faculty of Temple University, and Stephen Shapiro of Old Dominion University, used the discussion to debut findings of a 23-page report they co-authored called "Understanding Ticket Brokers," which was commissioned by Ticket Summit host company TicketNetwork.
The report, which surveyed nearly 300 ticket brokers, is the first industry wide study to look at the attitudes and perceptions of members of the broker community, and the authors hope it will help the industry overcome some of the negative stereotypes associated with it.
"There are a lot of misconceptions about the secondary ticket market, and while we weren't necessarily trying to refute them, we wanted to illuminate that fact," Drayer said.
Among the key findings in the report:
-63 percent of the respondents were college graduates.
-More than 76 percent of the respondents conducted more than 60 percent of their business online, and of newer brokers (those with five years or less experience), 71 percent of them conducted more than 81 percent of their business online.
-For 65 percent, being a ticket broker is their primary job.
-Public relations and word-of-mouth remains the top marketing strategy for most brokers.
-State and local ticket legislation has some impact on how brokers conduct their business, but has little effect on their pricing decisions.
-40 percent of respondents had three to five years of experience, while 24 percent had 12 or more years of experience.
Attendees also packed presentations on the growing global ticketing industry, and a lively panel discussion on legal issues facing brokers, where the conversation centered on the recent New York ticket resale law, which offers consumers the most protections in the ability to resell tickets.
The new law, the first to regulate paperless tickets, is also considered a victory for ticket brokers, who showed their appreciation by loudly applauding the efforts of the panelists who worked on the bill, Dan Pullium of TicketNetwork; Jason Berger of All Shows; Dustin Brighton of eBay; and lobbyist Bob Ungar.
"Ticket legislation is not something a senator or legislator normally thinks much about," Brighton said. "In New York, we had a good, working coalition, because legislators want to hear local voices."
TicketNetwork is the parent company of TicketNews.


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While attending the session by Drayer and Shapiro, the first thing that jumped out to me was that they only appeared to survey Ticket Network brokers. The very fact that only 65% of TN brokers are full-time speaks volumes about the quality (or lack of) of brokers on that exchange. Go to EI or Ticket Technology and the numbers would have been considerably higher. It would be interesting to see what the results would be if a reputable exchange with professional brokers (like EI or TT) had commissioned a similar study, as that would give far more insight into the professional industry of ticket brokers rather than just the part-timers, amateurs, and fly-by-nighters that make up most of TN brokers.
Event Inventory is dead they did not even go to Las Vegas this year, the once great EI is finished, wither by design of ticketmaster or by the hires they made in marketing. leadership and the failed leader ship of Cheryl Rosen who left the company dead and cahsed out big time and moving the call center to little Mexico (Texas border town)where customers could misunderstood the broken English of the call center employees
Hmm, I have yet to speak to anyone @ EI that speaks in broken english, or with any latin accent. You are either a redneck or racist to make that comment? Otherwise why make that comment? Whenever I've dealt with EI, the reps have always spoken clearly and not in an accent.
It's beside the point...EI and TT both have a much larger percentage of professional, full-time brokers than TN does.
I'd take a part-time broker who fills 100% of their orders and ships on time over the "professional" broker who has to be poked and prodded to the right thing for the buyer. Don't get me wrong, most professional brokers seem to want to do the right thing and fill/ship but not all [I don't need to preach to you about some of the unprofessional "professionals" in this industry]. So your argument about who has the most "professionals" is moot; whatever exchange has the most brokers doing the right thing for the ticket buyer has the best exchange, period, regardless of broker status.