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Phish phans phreak at Live Nation mix-up over tickets
The band Phish is perhaps best known for its laidback musical jams that mirror the mellow ethos of its fanatical following, but a recent problem with Live Nation's new ticketing operation has some of its fans acting like angry metalheads at a Metallica show.
As tickets to Phish's upcoming reunion tour went on sale on the Live Nation Web site late last week, the new ticketing system reportedly froze for many customers due to the heavy traffic the onsales generated.
At least 1 million people supposedly tried to buy tickets to the show when they went on sale. Live Nation did not respond to a message seeking comment, but a spokesperson told Rolling Stone that the problem was quickly fixed.
"At the moment of the onsale, there were 1 million people trying to buy tickets, and that overwhelmed the system for a minute. We sold all the tickets to all the shows. At the end of the day, it was successful," the spokesperson told Rolling Stone. Interestingly, as a value added bonus Live Nation offers one-year subscriptions to Rolling Stone with purchase of some Phish tickets.
Dozens of fans on internet message boards have reported various problems with the ticketing system, including having to re-enter credit card information multiple times; spending well over an hour on the Live Nation site trying to obtain tickets only to have the request denied; fans receiving "Error 404" and "HTTP 500 Internal Server Error" message; among others.
The Phish onsale could be considered the first big test of the company's new ticketing system, which is barely a month old.
Phish disbanded in 2004, so the popular group's reunion tour is sure to become one of the concert highlights of 2009, and most of the shows have sold out. In addition, with the band taking a hard line against ticket resale for tickets obtained through its own Web site, the Live Nation-bought tickets are even more valuable because those can be resold.
"Phish Tickets has a zero tolerance for scalping and insists that all patrons of our service abide by our policy stated herein. Tickets made available through this site are intended only for fans who are actually planning on attending the shows requested," the Phish Web site stated, but it does not mention the problems on the Live Nation site. "It is strictly prohibited to resell any tickets obtained through Phish Tickets for more than the purchase price. If you are found to be reselling, trading or brokering tickets that you purchased through our site for profit, Phish Tickets may at its discretion cancel your ticket order and all other pending orders in your name."

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See this reply from live nation. They might as well have said, "We don't want your business."
Dear Patron,
Thank you for contacting Live Nation Customer Care with your inquiry.
Due to the extreme popularity of the 2009 Jimmy Buffett tour, we experienced above average volume on both the phone and online. We apologize for any frustration that this may cause. There are limited allotments of tickets available for each venue, all tickets made available were offered through both the phone and online sales.
Thank you,
Shane
Live Nation Customer Care
It's one thing to have a site crash. it's another to have tickets saved for you in your cart and watch the timer run out because the site is crashing.
i'm sure this is a reason we are seeing merger talks. live nation must know now they are not able to spend the capital to build a true ticket sales site.
live nation blows and I will ensure I tell everyone that from now on. i hope i never have to deal with them again.
I tried for over 3 hours on Friday and 2 hours on Saturday. I was lucky enough to get some tix on both days, but it wasn't easy!
I also had a horrible experience on Saturday. I tried and tried to get tickets for Phish, and kept getting errors. I would sometimes get to the infamous type in these two words thing, and then die. Sometimes I would be given a list of what type of tickets I would like ... and started thinking.... omg, it looks like I might actually get some tickets.... but then of course after hitting enter, I get a message that says a server error occured and had to start all over again. After two and a half hours of waiting and error messages and waiting and error messages and more errors, I finally came to a screen that informed me that tickets were all sold out. I actually wondered .. OK .. who the heck was actually able to buy tickets? Anyway ... LiveNation, you're new Ticket System sux!
I tried for an hour to get tickets. Live nation has a long way to go to catch up to Ticket Master.
Please view my site so you can feel what I went through with live nation!
www.gphomesales.com/phish
OK - so the tickets purchased through LiveNation CAN be resold and the tickets purchased through the Phish site CANNOT be resold.
Can one obtain superior tickets on the Phish site? Why would anyone go that route?? Is it cheaper? What am I missing here?
Awe too bad. I guess you can't go see your hippies in concert. Buy the tickets from brokers who did buy tickets and endured the same headaches during the onsales.