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StubHub updates customer list in legal fight with NFL's New England Patriots

By Alfred Branch Jr.

Having "exhausted" all of its appeals, StubHub this month has begun updating the customer information it is providing the New England Patriots in the legal battle the two have waged for two years.

StubHub President Chris Tsakalakis, in a recent email to ticket brokers, customers and others, explains that the company is being ordered by the court to update the records.

"As you may know, in November of 2006, the New England Patriots filed a lawsuit against StubHub over our right to provide a marketplace for the resale of Patriots tickets. As part of the lawsuit, the Massachusetts Superior Court ordered StubHub to surrender the contact information of StubHub customers who bought, bid on, listed or sold tickets to a Patriots home game from November 2002 to January 2007," Tsakalakis wrote.

"After exhausting our appeals, we were required to comply with the court's order. Despite our continued efforts to fight turning this information over to the Patriots, the court recently ordered StubHub to surrender that same information (contact information of StubHub customers who bought, bid on, listed or sold tickets to a Patriots home game) from January 24, 2007 going forward. In light of this recent ruling, you have been identified as a customer whose contact information, listing and/or transactional information, must be provided to the Patriots."

Last fall, StubHub began turning over more than 13,000 names to the Patriots, and StubHub spokesperson Sean Pate told TicketNews that, "Since January 27, 2007 (the last date through which information was previously produced to the Patriots) StubHub has had 10,452 new users engaged in listing, selling, bidding on and buying Patriots home game tickets" on the site.

The Patriots sued StubHub because the team prohibits the resale of its tickets, even though tickets to Patriots games can be found among brokers and fans all over the web. The information being provided is part of the "discovery" phase of the case, but Pate said, "The Court, however, has made no ruling on the relevance or admissibility of such information. StubHub is complying with the Court's order while it maintains that the information produced to the Patriots will not be relevant to their claims in the case."

Pate said the recent court decision will not stop StubHub from trying to protect customer data in the future. "StubHub will continue to fight to protect the information of our customers whenever possible."

Nor has the lawsuit curtailed sales activity for Patriots tickets. "Sales activity for Patriots tickets has strengthened over the course of the last season. In the five years leading up to last fall (when the Court initially ruled that StubHub must produce customer contact information and transactional data), the amount of users engaged in listing, selling, bidding on, and buying, Patriots home game tickets had steadily increased to 13,000. Since then (a little less than a year and a half) StubHub has had 10,452 new users engaged in listing, selling, bidding on, and buying, Patriots home game tickets," Pate said.

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Anonymous's picture
 

Thomas's picture
Thomas (not verified)

"The Patriots sued StubHub because the team prohibits the resale of its tickets, even though tickets to Patriots games can be found among brokers and fans all over the web."

The Patriots have no authority to prohibit one from selling one's property. The Patriots enjoy the benefits of being in a free market society and shouldn't cry foul when another member of society participates in the free market.

Bruce's picture
Bruce (not verified)

Thomas:

>The Patriots have no authority to prohibit
>one from selling one's property.

This is not correct. A ticket-holder does not OWN the seat, so it is not their property to sell. They have been given a license to USE the seat on a give day provided they abide by the restriction that THEY AGREED TO.

I get tired of fans (or players for that matter) that agree to legal terms and then whine when they get caught breaking the contract. If they don't like to terms, don't agree to them when you spend money on tickets.

Thomas's picture
Thomas (not verified)

Bruce,

I said nothing about owning the seat. That's ludicrous. A person buys a ticket, not a seat. That ticket is the person's - or broker's - property. It most certainly is their property to sell. There is no contract; there is no obligation for the ticket holder to even attend the event. The Patriots do not have the authority to prevent me from selling my ticket to a friend, a family member, or anyone else. They are a private entity; they are not government.

Anonymous's picture
Anonymous (not verified)

Hello Bruce,
You are right when you say ticket holders do not own the seat. When a ticket is purchased, the purchaser has the right to occupy the particular seat at the time stated on the ticket. I'm a bit confused when you say you are "tired of fans...that agree to legal terms and then whine when they get caught breaking the contract." In most states, it is legal to resell an event ticket.

Anonymous's picture
Anonymous (not verified)

"In most states, it is legal to resell an event ticket."

UPDATE their are only a few states left. You can now RESELL tickets in most of the STATES!!!

Anonymous's picture
Anonymous (not verified)

What is your update? The word above was "legal," not "illegal."

Mike's picture
Mike (not verified)

It is controversial whether tickets are a good which can be privately resold. Some parties argue that the money paid to the organisers is actually paid for the service of attending the event, which a buyer cannot resell because the buyer does not have the service to sell. Other parties argue that tickets are paid for by consumers and should be transferable just like any other good. Typically private resale will contravene the original conditions of sale, but it's legally questionable whether the original conditions of sale are even enforceable.

Bruce's picture
Bruce (not verified)

>I'm a bit confused when you say you are "tired of fans...that
>agree to legal terms and then whine when they get caught
>breaking the contract." In most states, it is legal to resell
>an event ticket.

I agree that I would MUCH prefer that the law in Massachusetts allow tickets to be resold, but it does not require that now. My point is, if people don't like the law, work at changing the law.

My comment about being "tired of fan..." meant I don't understand why fans are surprised when the law in being enforced. Heck, I drive over the speed limit quite often. I WISH the speed limit was higher, but it's not. So, I'm not surprised when I get stopped by the police and it's NEVER a good idea to tell the officer that the speed limit should be higher. It's not his job to make the law, just enforce it. Similarly, the Patriots did not make the law, they are just trying to play within the law.

Anonymous's picture
Anonymous (not verified)

A ticket is an invitation, and the Patriots have a right to decide who to invite to their own event at their own stadium. How would you like it if the guests you invited to a party at your house transferred their invitations to a bunch of unruly yahoos you don't even know. Massachusetts does allow people to sell non-transferable tickets, even if other states do not.

Anonymous's picture
Anonymous (not verified)

An invitaion? Then why do I have to pay for it? Since I paid for the tickets (and no way in heck can I get a refund for them) then they are mine and I am free to do with them as I please. If they are still the Patriots then if I cannot make the game I can simply return them to the Patriots at any time right?
Since that answer is obviously no then why can't I sell them then?
Everybody knows that this is about the Patriots' greed and they want to monopolize the secondary market by only allowing their tickets to be sold on their site. Patriots ticketing sucks! They only except Visa, which I am sure they get a tidy sum of money from Visa for that. Screw the fans that don't know better and only have mastercard when they try to buy their tickets online when they go up for sale! Brokers know that the Pats only accept Visa so its a double screw you to the fans from the Pats.
I can't wait until this team sucks again and you won't be able to give lower level sidelines away!

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Month of April 2012

  Seller Score
1     Ticketmaster.com 31.21
2 StubHub.com 15.02
LiveNation.com 8.10
4 Eventbrite.com 7.50
5 Tickets.com 6.05
6 TicketsNow.com 3.74
7 TicketLiquidator.com 3.59
8 TicketNetwork.com 2.57
9 Goldstar.com 2.28
10 ETix.com 1.81
11 Vividseats.com 1.52
12 TiqIQ.com 1.23
13 TicketWeb.com 1.17
14 Telecharge.com 1.15
15 BrownPaperTickets.com 1.10
16 TicketFly.com 0.93
17 EventTicketsCenter.com 0.87
18 Tix.com 0.82
19 SeatGeek.com 0.76
20 TicketCity.com 0.76

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