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Ticket Industry News

Ticket trouble: customer persistence pays off for 'Jersey Boys' tickets

By Alfred Branch Jr.

A California woman who ordered two tickets to a Jersey Boys performance from an online broker late last year not only never received her tickets but has yet to receive a refund. But her persistence is a lesson in how fans should handle customer service lapses, as she told TicketNews this week.

Tracy Taylor of Ventura ordered two tickets to the popular show in November, 2007, from Chicago, IL-based ticket broker TicketSpecialists.com, paying a total of $544 for them. The purchase was a Christmas gift for her parents, and the costs broke down as $230 a piece for the tickets, $69 in obtaining fees and $15 in two-day delivery charges. The show was scheduled for August 5, 2008, at the Ahmanson Theatre in Los Angeles, and the seats were located in the Mezzanine in Row L.

StubHub helps scammed fan get tickets

By Tim Fraser

Seldom do you hear good news about a story of a ticket buyer who was scammed out of tickets and money. Most of the time, that buyer usually contacts his state legislator or calls an attorney. For a consumer who went by the name of "J.B.", all he wanted was his tickets.

"We ordered tickets for two home New York Yankees games Aug. 15 and 16 from StubHub (an online ticket broker) and sent out our payment," he said in a letter written to the 'Action Line' at the South Bend Tribune. "And it turns out it was all fraud."

He went on to explain that he was scammed out of tickets by someone posing as StubHub, using their copyrighted information. The Tribune contacted the secondary ticket company, to see what could be done to help.

RazorGator cuts commission fees through August 27

"RazorGator.com Half-Price Summer Seller Sale has been Extended, Slashing Fees for Selling Tickets"

Los Angeles, CA (RazorGator) August 19, 2008 – RazorGator.com announced it will extend the Half-Price Summer Seller Sale and continue to slash commission fees through August 27, 2008.

As the leader in Hard-To-Getsm tickets for sports, entertainment and theatre events worldwide, RazorGator kicked off the industry first ‘Seller Sale’ on August 7, 2008, in conjunction with the launch of its’ new and improved Fan2Fan Ticket Exchange. Due to the favorable response from valued sellers, RazorGator will continue to offer commission fees of only 7.5% for all tickets sold, as long as they are listed during the sale period. Customers listing tickets on RazorGator will continue to earn more money on each ticket sold than on any competitor’s websites.

Denver considers lifting anti-scalping laws

By Alfred Branch Jr.

The City of Denver, which currently prohibits the resale of event tickets, is considering changing its anti-scalping law to allow for an unfettered market which would, according to the legislator pushing for the change, even the playing field between fans and ticket brokers.

While the State of Colorado allows for ticket resale, Denver does not based on Chapter 7, Article XII, 7-291-294 of the city's ordinances. But, as many municipalities and jurisdictions have found out, trying to enforce anti-scalping laws in the Internet Age is, at best, extremely difficult.

JamBase.com: connecting live music fans to tickets

By Tim Fraser

The online live music database JamBase, a Web site dedicated to connecting music fans with accurate and up-to-date concert information, will now be helping fans find tickets to see their favorite bands.

An extremely popular stop for live music fans, JamBase has been evolving since its inception ten years ago, continually adding new content to its Web site. Assisting music junkies find tickets to events will be the latest addition to a site that already includes news, artist interviews as well as album and live show reviews.

Lawsuit over canceled Hawaiian Aerosmith concert moves to class action status

By Alfred Branch Jr.

The lawsuit filed over the last-minute cancellation of an Aerosmith concert in Maui can move ahead as a class action case, according to the Second Circuit Court in Hawaii.

Attorney Brandee Faria, who is representing the concertgoers who were denied a chance to see the band, told TicketNews that the court agreed with her assessment that "it would be best for all 8700-plus class members' claims to be resolved in one lawsuit, thus it means that this case will either be resolved by trial or settlement with compensation for all 8700-plus class members."

TicketNetwork.com launches new redesigned Web site

By Tim Fraser

Broker software and secondary ticket company TicketNetwork has recently launched a new redesigned retail Web site designed to make shopping for event tickets quicker and stress free.

"With its quick-search capability, and dynamic top ten listings, TicketNetwork.com makes it easier now more than ever for fans to find the tickets they want to any event in the country," TicketNetwork's marketing program manager Molly Martinez said.

Ticket broker liaison Ralph Garreffa is out at TicketsNow in latest corporate shakeup

By Alfred Branch Jr.

Ralph Garreffa, a five-year veteran of TicketsNow who served as Director of Sales and Client Support, has left the company in what is the latest departure of a senior executive from the secondary ticketer.

In his position, and with his trademark long ponytail, Garreffa had become one of the most recognizable faces at TicketsNow, and he essentially worked with the company's ticket broker clients troubleshooting issues with the EventInventory system. His departure follows that of Nick Bucci, former president of EventInventory, who abruptly resigned in May.

TicketStumbler.com: a new way to find tickets

By Alfred Branch Jr.

You want to catch your favorite team's next game, but your usual sources for tickets are all out. Instead of trying to search through hundreds of other ticket broker Web sites, log into TicketStumbler.com and let them do the work for you.

TicketStumbler.com is a "ticket market search and comparison Web site" that helps users find and buy tickets to events. Fans can search by keyword, location, league or date and find tickets being sold by a plethora of sources, including StubHub, TicketNetwork and RazorGator, among others, with which the site already has partnership deals.

Event management Web site amiando launches Facebook app

By Petrina Crockford

When Facebook Connect launched in July to allow Facebook users to connect to third-party websites using their Facebook identities, twenty-four partner companies were included in the launch. Among them is amiando, a Munich-based event management Web site.

"Events are the most important social happening," Felix Haas, CEO of amiando, told TicketNews. "Therefore we will use Facebook Connect to let event organizers and their guests enjoy, recommend and promote events within the social context of their real identity and friendships on Facebook."

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