TicketsNow, the secondary ticket market subsidiary of Ticketmaster Entertainment, experienced some problems with the new version of its EventInventory ticket listing system earlier this week, resulting in the company saying it would temporarily revert back to the previous edition while it works out the kinks.
According to sources who use the system, brokers were supposedly having some problems viewing baseball ticket inventory for close to a day, but had things back up and running by the middle of the week. TicketsNow did not immediately respond to a request seeking comment.
Yesterday, May 21, TicketsNow President Shawn Freeman emailed the company’s broker clients to alert them to the problem, stress the company was working on it, and that it was going back to its previous version. Among the useful features TicketsNow was introducing in the new version included the ability to sort tickets by broker and quantity.
The email stated:
Valued Partner,
We recently released a new version of eiMarketplace that, despite our best intentions, has been problematic for many of you. I’d like to personally apologize for any inconvenience this may have caused. We have received a lot of input about the new release and appreciate the invaluable insight you’ve provided.
Based on your feedback, we have decided to temporarily roll back to the previous edition of eiMarketplace, which should be live in the next few days. We are now applying what we’ve learned from our partners and are working to quickly incorporate your suggestions into the next iteration of this product. We intend to retain the most popular benefits and features of the current version, including simplicity, clarity, and ease of use, while simultaneously improving upon certain areas.
We are investing heavily in a wide range of new and improved technologies for our broker partners and fully expect to deliver a product that meets – and exceeds – your expectations. We appreciate your understanding and patience as we work to make eiMarketplace the best product it can be to help you build your business.
Thank you for continued support.
Shawn Freeman
President, TicketsNow & SVP Resale, Ticketmaster
In recent months, TicketsNow and Ticketmaster have come under fire for the way the two allegedly handled ticket onsales for Bruce Springsteen and other shows, where they allegedly rerouted customers from Ticketmaster’s Web site to the higher-priced TicketsNow site. The pair have been sued several times over issue.