Eleven brokers from TicketNetwork‘s ticket exchange were honored last month for excellence in the secondary ticket industry at the second annual TicketNetwork Enterprise Awards in Las Vegas.
The awards “recognize excellence of professionals in the ticket industry” and are presented in five categories: Best Customer Service (the brokers with the highest performance in customer service per the TicketNetwork exchange service rules); Best New Broker (a broker with the highest performance who entered the industry within the last 12 months); Best Fill Rate (the brokers with the highest performance in order fulfillment on the TicketNetwork exchange); Best Mercury Broker (the brokers with the highest performance on the Mercury broker-to-broker exchange through TicketNetwork); and Overall Broker Rating (the brokers with the highest overall performance on the TicketNetwork exchange).
Winners are chosen based on the dollar value of a company’s ticket inventory, except for the Best New Broker, which is selected from the total pool of brokers that have been on the exchange for less than a year.
The big winner for 2010 was Best In The House Tickets, which garnered three awards based on its size: Best Customer Service, Best Fill Rate and Overall Broker Rating.
“Winning the Enterprise Awards is basically just a result of providing excellent customer service,” said Andy Wallenstein, owner of Best In The House Tickets. “And while I may be the public face of Best In The House Tickets, none of what we do would be possible without my wife Jaime’s tireless efforts and dedication. Our business is as successful as it is thanks to her.”
Don Vaccaro, founder and CEO of TicketNetwork, said the awards recognize the hard work of brokers who value their customers, and who display the positive attributes of the secondary ticket market.
“When we started our ratings system, our broker fill rate was averaging 89 percent, but now it’s up to 98 percent. And, with the lessening of consumer complaints, the better industry’s standing is in the community and with legislators,” Vaccaro said.
The 2010 winners were announced during Ticket Summit, and they are:
Best Customer Service, small volume (less than $250,000 in inventory): Ticket Compass
Best Customer Service, medium volume ($250,000 – $750,000 in inventory): Best In The House Tickets
Best Customer Service, high volume (more than $750,000 in inventory): Mannys Tickets
Best New Broker: TicketConnectors.com
Best Fill Rate, small volume (less than $250,000 in inventory): Quincy Ticket Center
Best Fill Rate, medium volume ($250,000 – $750,000 in inventory): Best In The House Tickets
Best Fill Rate, high volume (more than $750,000 in inventory): Tix City
Best Mercury Broker, small volume (less than $250,000 in inventory): InSeats.com
Best Mercury Broker, medium volume ($250,000 – $750,000 in inventory): TheTicketExperience.com
Best Mercury Broker, high volume (more than $750,000 in inventory): FranksTickets.com
Overall Broker Rating, small volume (less than $250,000 in inventory): BAM! Tickets
Overall Broker Rating, medium volume ($250,000 – $750,000 in inventory): Best In The House Tickets
Overall Broker Rating, high volume (more than $750,000 in inventory): Boulder Tickets
TicketNetwork is the parent company of TicketNews.
Andrew Wallenstein, left, owner of Best In The House Tickets, and TicketNetwork founder and CEO Don Vaccaro
Frank Quatromani, left, owner of FranksTickets.com, and Vaccaro
Jerry Shulman, left, owner of TicketConnectors.com, and Vaccaro
