For ticket brokerages looking to expand their business, the key to isn’t just in selling more tickets, but also in devoting more man-hours to all levels of support.
Finding staffing for extended — or even round-the-clock — support can be difficult for the small- or mid-sized business. That’s where Seattle-based Rockstar Seating Broker Services steps in.
“Our end goal is to help other brokers generate revenue and cut expenses by providing seamless services to ensure the best environment for brokerages to succeed,” Rockstar Broker Services sales manager Stephanie Chang explained to TicketNews.
Services provided include clients call support, after-hours support, inventory management, chargeback assistance, inventory purchasing assistance, and POS solutions.
According to the company, its most popular service is inbound call support. The package provides allows the client to assign the hours during which live customer service reps will handle incoming calls and provide solutions to urgent customer issues.
Inbound call support is offered as Rockstar Broker Service’s basic package. Pricing ranges from $299 for 20 hours per week (80 hours per month), up to $599 for 60 hours per week (240 hours per month).
The premium “after-hours support” package includes 24/7 customer service, order and inventory monitoring, and e-mail and live-chat support. The premium package is more costly, ranging from $699 to $1899, depending on the number of service hours that a business requires.
Rockstar Seating Broker Services may be a cost effective option for brokerages that need to monitor their customer service round-the-clock. For some, the company’s support may reduce or eliminate the expenses that come with hiring additional staff: payroll taxes, salary, and benefits.
As the ticketing industry changes and develops, Rockstar Seating Broker Services plans to support those developments and expand their services to meet the needs of the industry. Chang told TicketNews that new service lines could possibly be introduced in the coming year.