Live Nation Revises Refund Program Following Criticism
After drawing severe criticism from consumers and lawmakers alike, Live Nation is rolling out a new refund policy program that offers buyers more financial flexibility. The entertainment giant and Ticketmaster owner recently adjusted its refund policy during the current pandemic to only grant refunds for cancelled events rather than... Read more
Don Vaccaro: Working Together to Weather the Covid Crisis
When things go bad, people like to look for a villain. Ticketing professionals are competitors in a very competitive marketplace. Most people know of my opposition to a lot of Live Nation policies, because I am very vocal about it. However, we should give them credit for their integrity... Read more
Reps. Pascrell, Porter Put Ticketmaster Refund Policy On Blast
U.S. Representatives Bill Pascrell (D-NJ) and Katie Porter (D-CA) wrote a scathing letter to Live Nation CEO Michael Rapino and Ticketmaster President Amy Howe criticizing the refund policy Ticketmaster has implemented during this pandemic. The duo have spoken out on the publicly-maligned policy change that notes refunds will only... Read more
Ticketmaster Draws Fierce Backlash Over Refund Policy Change
As the coronavirus pandemic spreads across the globe, more and more concerts and festivals are being postponed. Now, fans are lashing out against Ticketmaster for their change in refund policy, as they’ll only refund tickets if an event is cancelled. Originally, fans were able to receive refunds “if your... Read more
Ticketmaster Buys Former CEO Hubbard’s Company After DOJ Clearance
Ticketmaster has now acquired Rival, the ticketing startup founded by its former chief executive officer Nathan Hubbard, as first reported by Billboard. The deal came about following clearance from the Department of Justice in accordance with its monitoring of practices due to the now-extended consent decree of parent company... Read more
Coronavirus Death Toll Passes 100K, Models Show U.S. Peak Passing
Tracking of the human cost of the coronavirus pandemic worldwide hit another milestone on Friday, as worldwide deaths attributed thus far to Covid-19 surpassed 100,000. According to https://www.worldometers.info/coronavirus/, there have been 101,762 deaths worldwide from the outbreak, while 373,587 cases have been logged as recovered/discharged. It marks the current... Read more
CTS EVENTIM Welcomes Federal Government’s Resolution On Voucher Solution
“We welcome the initiative of the federal cabinet to enact a voucher scheme for cultural, concert, sports and leisure events. Culture is systemically essential, and the bill proposed today by the government supplements the current contract law governing events with urgently needed provisions to mitigate the financial impacts of... Read more
Updating List Of Every COVID-19 Cancellation And Postponement
The ongoing coronavirus pandemic has been detrimental to several facets of life, but perhaps most impactful on the live event industry. As public health authorities urge residents to limit group gatherings to curb the spread of the virus, hundreds of events around the country have been forced to cancel... Read more
Wisconsin Resident Sues StubHub Over Voucher Policy Switch
A consumer has filed a class action lawsuit against StubHub, according to a report by Law360.com. The lawsuit is over the ticket resale giant’s recent shift from providing refunds to cancelled events to providing vouchers worth 120% of the order value. The change, announced last week, has caused some... Read more
EU Governments Move to Allowing Ticket Vouchers Over Refunds
Governments in three European Union countries are considering measures that would allow event organizers to offer vouchers, rather than refunds, to compensate consumers for cancelled events in light of the Covid-19 pandemic and its impact on the event ecosystem. IQ Magazine reports that governments in Italy, Germany and Poland... Read more