Minnesota resident Bob Horvath is going to the final round of this week’s PGA Championship golf tournament thanks to StubHub’s quick resolution of a dispute.
Back in April, Horvath ordered six tickets through StubHub to Wednesday’s practice round at the Hazeltine National Golf Club in Chaska, MN where the tournament is being held, according to KSTP-TV. See the video below. But, the unnamed seller of the tickets reneged on the order yesterday, August 10, leaving Horvath stranded at the 11th hour without tickets.
The reason for the cancelled order were not disclosed, nor was the identity of the original ticket seller, but after contacting StubHub the company stepped up by refunding Horvath’s money and giving him six tickets to Sunday’s final round. StubHub policy is to not disclose the identity of ticket sellers.
“It’s our reputation that is on the line, ultimately, and that is one thing we take very seriously.” Sean Pate, spokesperson for StudHub, told KSTP-TV. “It’s Stubhub that customers are buying from – not a third party in cyberspace. And so when we take a transaction, we’re standing behind that and doing absolutely everything that we can to make sure that people walk away happy with the service that they got.”
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First of all, did SH just buy some ad space with Ticketnews? Order gets busted, SH fills, film at 11? Just absurd. Apart from that — Pate should be careful about what he says. StubHub’s lawyers have been arguing for YEARS that StubHub IS NOT the one selling the tickets and that’s why they shouldn’t be treated like a reseller. Besides, it’s not really StubHub who is making it right anyway — the Seller is going to get charged for the subs and whatever else the Buyer is getting to make them happy — so SH gets the good brand PR, the Seller pays, and Buyer gets what they wanted. That’s really not that impressive. I mean, I’ll happily fill anyone’s busted orders so long as they pay for it all plus a little gravy on top — so what we do for a living and have done for years StubHub is now claiming is what makes them so wonderful. And now Ticketnews is drinking the Kool-Aid too? Unreal.
This is a dumb story. Great job ticketnews.
So, when there’s a negative article regarding resellers everyone complains. Now there’s a positive article and everyone still complains.
Who cares who it was who filled a broken order — get the secondary market good press out there! This is a story that gives a reseller some credit and consumers a reason to have faith that if the system doesn’t work as promised, they’ll be taken care of.
Keep the good news coming . . .