Major League Baseball Hit With Lawsuit Over Ticket Refunds
Major League Baseball and its ticketing partners, including Ticketmaster and StubHub, have been hit with a lawsuit regarding ticket refunds as the season remains delayed. The suit was filed Monday with the U.S. District Court in Los Angeles and alleges violations of California’s Consumer Legal Remedies Act and Unfair Competition... Read more
Live Nation Revises Refund Program Following Criticism
After drawing severe criticism from consumers and lawmakers alike, Live Nation is rolling out a new refund policy program that offers buyers more financial flexibility. The entertainment giant and Ticketmaster owner recently adjusted its refund policy during the current pandemic to only grant refunds for cancelled events rather than... Read more
Reps. Pascrell, Porter Put Ticketmaster Refund Policy On Blast
U.S. Representatives Bill Pascrell (D-NJ) and Katie Porter (D-CA) wrote a scathing letter to Live Nation CEO Michael Rapino and Ticketmaster President Amy Howe criticizing the refund policy Ticketmaster has implemented during this pandemic. The duo have spoken out on the publicly-maligned policy change that notes refunds will only... Read more
UK CMA Opens Investigation into Viagogo-StubHub Merger
Update (as of April 17, 2020): A Viagogo spokesperson commented on the investigation:  “We welcome the formal start of the phase 1 review by the CMA. We will continue to work closely with them and demonstrate the benefits of the merger for consumers.” – The UK’s Competition and Markets... Read more
Denver City Council Questions AEG, Live Nation Contracts in Light of Virus
Although Denver’s iconic concert venue Red Rocks Amphitheater is currently a ghost town amid the coronavirus pandemic, the Denver City Council voted on two taxpayer-funded contracts with AEG and Live Nation. According to DenverRite, the agreements with the world’s two largest concert promoters totaled $10.5 million and are good... Read more
Ticketer Responds To Comic Con Lawsuit Regarding Alleged Stolen Funds
This year’s nearly sold-out Boston Comic Con was set to feature stars like Chris Evans, Tom Hiddleston, and Chris Hemsworth. However, right before the event kicked-off on March 20, the Con was cancelled due to concerns over the growing coronavirus (COVID-19) pandemic. Pop culture fans quickly sought refunds, but... Read more
ASA Tells StubHub To Stop Using ‘Guaranteed Genuine Ticket’ Claim
Update (as of March 27, 2020): A spokesperson for StubHub released the following statement regarding the ASA order: “StubHub is a fan-first ticket marketplace, providing an opportunity for fans to sell tickets they’re no longer able to use and buy tickets for events they want to go and see. Every... Read more
Lawsuit Filed Alleging Comic Con Refunds Stolen By Vendor
Update (as of March 27, 2020): GrowTix noted in a statement to TicketNews that The Hollywood Reporter‘s article regarding the cancellation and actions by GrowTix is “a plainly inaccurate account of events and a misrepresentation of the obligations and actions of both GrowTix and ACE Universe.” We have since... Read more
Woman Files Suit Against Ticketmaster For Violating ADA Laws
A woman has filed a lawsuit against Ticketmaster in the Southern District of Florida for its violation of the Americans with Disabilities Act (ADA), noting that the ticketing giant’s mobile app is not fully accessible for visually impaired consumers. The plaintiff, Windy Lucius, has been blind for nine years... Read more
Liberty Media Repays Live Nation Loan, Helping Stabilize Stock
While coronavirus (COVID-19) spreads across the globe, the live event industry has taken a big hit – cancelling major festivals and concerts. To help Live Nation, which has been strapped financially on top of millions in debt, Liberty Media fully repaid the promoter giant’s margin loan. According to a... Read more