Paciolan Outage Brings Chaos for Mobile-Only College Football Tickets
A national system outage caused major issues for college football fans and ticketing offices over the weekend, impacting hundreds of thousands of consumers. The outage meant fans couldn’t access tickets in the mobile-only ecosystem, and the schools on the system with home games – some of the highest profile... Read more
LAFC Strips Season Tickets From Fans Over Ticket Resale
One of the major side-stories of the increased forced shift to digital-only ticketing systems is teams using the data they access about their season ticket holders usage of tickets and taking action – from increased in-stadium marketing, to cutting off ticket access if fans sell them too frequently. Fans... Read more
Internet Outage Derails The Weeknd Tour Opener at Last Minute
A massive internet access outage in Canada caused the postponement of the first show on The Weeknd’s long-anticipated tour, which was announced just hours before it was due to start over the weekend in Toronto. Initial hopes to simply have fans print off their tickets before heading to the... Read more
AEG Announces David Jones to New Chief Information Officer Post
AEG has appointed David Jones to a new role, announcing the London-based executive as the company’s Chief Information Officer, AEG Global Technology. The role will include Jones taking over core responsibility for the entertainment giant’s technology strategy across its U.S., European, and Asia-Pacific operations. Jones is being elevated from... Read more
Patriots, Gillette Stadium Extend Ticketmaster Ticketing Contract
Kraft Sports & Entertainment, which operates the New England Patriots, New England Revolution, and Gillette Stadium, has announced an extension of its relationship with Ticketmaster. The ticketing company will continue to serve as the primary ticket vendor for both teams and other events at the stadium, located in Foxborough,... Read more
Live Nation, Sports Orgs Fight Consumer Ticket Rights in Georgia
Professional sports teams and promoters including Live Nation Entertainment have come out strong in opposition to proposed legislation in Georgia that would protect consumer rights on tickets they’ve purchased. Industry representatives and lobbyists have shown up in force to a pair of committee hearings in Georgia this week, hoping... Read more
Survey: Floridians Overwhelmingly Support Ticket Transfer Reform Bill
Florida residents overwhelmingly support legislation aimed at requiring consumer choice from ticket sellers related to restrictive mobile-only ticketing systems. A survey of 500 Floridians showed that eight in ten support a law that would require companies offer tickets in a freely transferable format. There are two bills progressing through... Read more
Consumer-Friendly Ticket Transfer Bill Advances in Florida Legislature
A bill requiring ticket sales platforms to offer consumer freedom on tickets they purchase unanimously passed out of committee in the Florida legislature Monday. The bill, SB 1316, was unanimously approved by the Senate Commerce and Tourism Committee in a 9-0 vote. it will next be considered by the... Read more
Penn State Cancels Ticket Accounts Using Mobile-Only Ticket Data
Nearly 500 football season ticket holder accounts were cancelled by Penn State University’s athletics staff, reportedly over its belief that those consumers had resold their tickets too frequently. The account-holders deemed to be ticket brokers were informed of their no longer having the right to renew their tickets in... Read more
Ticketmaster System Outage Threatens Ability to Purchase, Use or Transfer Tickets
Ticketmaster hasn’t exactly been having a banner week, and reports of widespread outages on its systems Friday aren’t likely to make things any better. Multiple problems are being reported on social media and within Ticketmaster’s own properties, which could mean serious trouble for consumers needing to access tickets that... Read more