Mobile-Only Ticketing Leads to Massive Entry Delays at Steelers Opener
Mobile-only ticketing was blamed for another catastrophic failure in fan experience last weekend, as thousands of Pittsburgh Steelers fans waited in huge lines outside of Heinz Field for the team’s home opener. Pittsburgh, like most every other team in the NFL and beyond this year, effectively stripped fans of... Read more
Erie DA Investigating COVID Paperless Ticketing Snafu in New York
Officials in Erie County, New York are investigating the legality of the current paperless ticketing situation in New York, which has left many consumers with tickets they can’t use, list for resale, or even give away for upcoming events. Consumers have complained over restrictions on how they can have... Read more
Nebraska Reverses Mobile-Only Decision After Fan Outcry
Widespread pushback among its fan base led Nebraska to chance its mind regarding mobile-only ticketing, at least for the upcoming fall football season. Athletic Director Trev Alberts announced the decision via Twitter last week, bowing to fan demands that their right to receive a paper ticket and parking pass... Read more
Mobile-Only Ticketing Push Leaving Many Without Smartphones Behind
As live events return to some level of normal in the wake of COVID, one group appears to be utterly left out: consumers who do not have smartphones, and therefore can’t access mobile-only tickets. People like Brampton, Ontario resident Debbie Ervine, who will apparently be missing out on a... Read more
Older Packers Fans Feel “Forced Out” by Team in Mobile-Only Transition
The Green Bay Packers are among the many teams using the disruption of COVID to force customers to an exclusively mobile-only ticketing system, and some of the team’s fans are venting their frustration over the decision. Green Bay, which has a unique “community” ownership setup, announced earlier this month... Read more
Ticketmaster House Testimony Contradicts Privacy Policy, Prior Statements
When asked by members of congress last month about what data her company had access to for users required to use its ticketing systems for mobile-only “Safetix” events, Ticketmaster President and COO Amy Howe had a simple answer: “Name, phone number, email address,” she told the Subcommittee on Oversight... Read more
Miami Super Bowl Could Be The Last Allowing Paper Tickets
This might be the last Super Bowl where football fans can walk away with paper ticket stubs before the big game becomes an entirely mobile-only event. According to a report from The Athletic, league and industry sources confirmed that the NFL is aiming to reach 10,000 mobile entries, which... Read more
Penn State Students Air Frustration Over New “Safetix” System
In August, Live Nation trumpeted that Penn State would be the first university to roll out its much-touted “Safetix” system in the fall of 2019 – but things haven’t gone nearly as smoothly as both sides may have hoped, it seems. A mobile-only and dynamically-changing barcode system,  “Safetix” is... Read more
Toronto Raptors, Maple Leafs Announce Mobile-Only Shift
Fans of the professional sports operations in Canada’s biggest city will soon see the PDF print-at-home ticket go the way of the dodo, as Maple Leaf Sports & Entertainment has announced its intention to restrict ticketing options to mobile-only or standard cardboard ticket stock in coming years, according to... Read more