K-Pop sensation BTS were forced to postpone their Map of the Soul: 7 world tour amid the coronavirus pandemic. Amid Ticketmaster’s new refund policy, fans are lashing out as they are now forced to choose between requesting a refund during a 30-day window or waiting for new dates and... Read more
The Philadelphia 76ers are still awaiting answers regarding the paused NBA season, but their fans no longer have to wait for answers surrounding unused tickets. In an email sent to ticket holders, the Sixers shared their pandemic-induced ticket refund policy to address concerns. Fans who purchased tickets directly from... Read more
While the New Jersey Devils remain in limbo over the future of the suspended NHL season, their fans are no longer in the dark regarding ticket refunds. The team revealed in an email this week options for those with tickets for games impacted by the season’s abrupt halt, offering... Read more
The NFL is planning on playing a full schedule this fall with the hopes that fans can watch in games in stadiums, but should the current pandemic alter that plan, the league is prepared. Commissioner Roger Goodell has issued a memo across the league detailing guidelines for a ticket... Read more
When Ticketmaster quietly updated its refund policy last month, the ticketing giant received harsh backlash from fans. Now, the company has opted to allow refund requests, but fans are still not satisfied. Originally, fans were able to receive refunds “if your event is postponed, rescheduled, or cancelled,” however, early... Read more
Ireland’s Gaelic Athletic Association (GAA) quietly changed its season ticket refund policy due to the coronavirus pandemic that now prohibits refunds for postponed events. A new clause was added to the organization’s policy in March which states that should the GAA season, Allianz National League or Championship be postponed... Read more
After drawing backlash and even a lawsuit from angered fans, the MLB has allowed its 30 clubs to roll out their own ticket refund policies as the 2020 season remains in limbo. Most teams have taken the liberty to grant fans refunds, though some are operating under the terms... Read more
SXSW Festival Sued Over Ticket Refund Policy
Legalmusic festivals April 29, 2020
The South by Southwest (SXSW) media, tech and arts festival is the latest to be hit with a lawsuit regarding ticket refunds in the wake of coronavirus-related event postponements and cancellations. Two ticketholders claiming to spend over $1,000 on their 2020 festival passes filed the class-action suit against the... Read more
The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. The consumer, William Trader,... Read more
Following harsh backlash from fans, Live Nation updated its ticket-refund policies for cancelled or postponed events amid the coronavirus pandemic. Originally, the company – along with its subsidiary Ticketmaster – said it would only refund ticketholders for events that were cancelled or rescheduled, not postponed, within a 30-day window.... Read more
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