Live Nation Reveals Ticket Refund Plan For Postponed, Cancelled Shows
Following harsh backlash from fans, Live Nation updated its ticket-refund policies for cancelled or postponed events amid the coronavirus pandemic. Originally, the company – along with its subsidiary Ticketmaster – said it would only refund ticketholders for events that were cancelled or rescheduled, not postponed, within a 30-day window.... Read more
Vivid Seats Draws Complaints Over Long Refund Delays
Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. The Houston Livestock Show and Rodeo shut down its month-long event on March 11 ahead of the Kane Brown concert due to threats of coronavirus spreading in... Read more
Ticket Holders Unite In Fight For Ultra Music Festival Refunds
EDM fans are rallying together to take on Florida’s annual EDM music festival Ultra after organizers updated its refund policy amid the global coronavirus pandemic. Ultra is among the country’s hundreds of large-scale events cancelled due to coronavirus concerns. It was one of the first festivals to be called-off... Read more
AEG To Allow Ticket Refunds Within 30-Day Window
Concert promoter AEG Presents revealed a refund window for fans to receive funds from rescheduled events due to coronavirus. According to Billboard, a representative from AEG said that ticketholders will have 30 days following an event’s postponement to receive a refund from the promoter. This window will be implemented... Read more
‘Vivid Seats Gives Back’ With New Voucher Incentive Program
Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. As widespread events across the industry are being cancelled or postponed, Vivid Seats has offered customers the option of either receiving 120% store credit or a refund. However, refunds are taking longer than usual... Read more
Ticketmaster Issues Statement On Refund Policy After Public Outcry
After receiving harsh backlash from fans following a change to its refund policy, Ticketmaster is speaking out. Earlier this week, Ticketmaster quietly updated their refund policy, which stated that ticketholders may only receive a refund to an event if it is cancelled, not postponed. However, many people were hoping... Read more
Ticketmaster Draws Fierce Backlash Over Refund Policy Change
As the coronavirus pandemic spreads across the globe, more and more concerts and festivals are being postponed. Now, fans are lashing out against Ticketmaster for their change in refund policy, as they’ll only refund tickets if an event is cancelled. Originally, fans were able to receive refunds “if your... Read more
Airline Industry Warns Mass-Refunds Lead To Insolvency Crisis
Across the globe, the coronavirus pandemic has caused multiple industries to suffer consequences. Venues have closed its doors, restaurants and shopping malls have shut down, and airlines could collapse. While companies have been trying to curb refunds in an attempt to stay afloat, government intervention might be necessary. Earlier... Read more
StubHub Issues Response To Voucher Policy Frustration
Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Following backlash from customers, the ticketing company responded in a statement this week. On Friday, news broke... Read more
StubHub Goes Voucher-Only on Cancelled Events due to Covid-19
StubHub has announced a change to its policies in the wake of the rash of postponements and cancellations due to the Covid-19 pandemic, informing customers that cancelled events are now eligible to receive a voucher rather than a refund, according to a post on its website. Previously, customers holding... Read more