StubHub is the largest secondary ticket company, and the second-largest overall ticket seller, according to TicketNews’s exclusive industry rankings. The company bills itself as the “world’s largest ticket marketplace,” where fans can buy and sell tickets sports, concert, theater and other live entertainment events.
The company’s customer base is vast, comprising tens of thousands of consumers and brokers. StubHub was launched in 2000, and while it didn’t invent the secondary ticket market, it has gone a long way to legitimize it. In 2007, the company was bought for $310 million by online auctions giant eBay (NASDAQ: EBAY), which already had its own secondary ticket marketplace.
Part of where StubHub succeeded most was by creating a “safe, convenient, and highly reliable environment” for buying and selling tickets, and the company used its strong reputation to secure a massive deal in 2007 with Major League Baseball to be the league’s official secondary ticket company. Every team, except the Boston Red Sox, uses the StubHub system.
On the legal front, the company has fought against Ticketmaster and the New England Patriots, both of which filed unrelated lawsuits against the company over ticket resale matters.
The company has formed partnerships with other major sports and entertainment entities, including the New York Yankees, Chicago Bears and the University of Southern California, Madonna, ESPN and American Express.
Interim StubHub CEO Jill Krimmel provided her outlook on the future of live events and entertainment as part of a series published by Quartz. The executive, who took over for Sukhinder Singh Cassidy recently to lead the company through its coronavirus response and merger with Viagogo, provided an optimistic... Read more
A pair of StubHub alums have landed at Tickitto, a UK-based startup offering an intuitive API-based system for access to tickets around the world. Nick Harford joined the company as its Head of Business Development and Partnerships, while Harriet Claydon comes on as Head of Partnerships Activation. Both had... Read more
StubHub’s Covid-19 policy shift against allowing refunds for cancelled events may run afoul of Massachusetts law, according to consumer rights activists. More than 100 consumer complaints have been received in the state, according to a report by WCVB. The ticket resale marketplace changed its terms in March as thousands... Read more
By: Eric Fuller Yesterday, Forbes magazine published an article describing the epic misfortune of Eric Baker and Viagogo purchasing StubHub just in time to see the entire live events industry decimated by Covid-19. https://www.forbes.com/sites/noahkirsch/2020/05/27/worst-deal-ever/#7647a10788d1 This morning, Billboard published an article confirming that StubHub’s president Sukhinder Singh Cassidy and 200... Read more
StubHub President Sukhinder Singh Cassidy has announced her resignation following two years in the post. Her exit comes as the company faces economic struggles brought on by the coronavirus pandemic, including a barrage of event cancellations, employee furloughs and refund-centered lawsuits. However, Singh Cassidy says she planned to leave... Read more
StubHub has been hit with a class action lawsuit for refusing to refund fans for events that have been, or will be cancelled due to the ongoing coronavirus pandemic. The suit was brought on by the firm Koskie Minsky, on behalf of all Canadian residents who purchased tickets via... Read more
A ruling by a California federal judge dealt a substantial blow to a lawsuit brought by a former competitor of StubHub, which alleged the secondary ticketing site illegally used proprietary code after hiring employees from that competitor. U.S. District Judge Stephen V. Wilson granted partial summary judgement to StubHub... Read more
Hard-hit by the coronavirus pandemic, StubHub may be in trouble of not surviving the crisis, analysts warn. In a breakdown of American companies potentially in jeopardy of sinking, 24/7 Wall Street’s Grant Suneson grouped the ticket resale giant in dangerous territory with other top brands. Since COVID-19 ultimately halted... Read more
Major League Baseball and its ticketing partners, including Ticketmaster and StubHub, have been hit with a lawsuit regarding ticket refunds as the season remains delayed. The suit was filed Monday with the U.S. District Court in Los Angeles and alleges violations of California’s Consumer Legal Remedies Act and Unfair Competition... Read more