UK-based secondary ticket company viagogo was founded by StubHub co-founder Eric Baker, and according to its Web site, the company describes itself as “an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way.”
viagogo, which has branded itself with a lowercase “v,” has made a name for itself by becoming the official secondary ticket exchange for powerhouse English football (soccer) teams Chelsea and Manchester United. In addition, the company is also the official secondary ticket exchange for the National Football League’s Cleveland Browns.
In the fall of 2007, the company also signed a deal with Live Nation to be the concert giant’s exclusive secondary ticket company in the Netherlands, and in 2008 it was the premium ticket seller for the European leg of Madonna’s hugely successful Sticky and Sweet Tour.
A judge in Australia has ordered Viagogo pay a $7 million fine over “misrepresentation” to consumers. Justice Stephen Burley issued the ruling in a case brought against the ticket resale marketplace by the Australian Competition and Consumer Commission (ACCC). Viagogo’s use of the word “official” in its marketing and... Read more
Consumers in Florida have filed a lawsuit against Viagogo, alleging that the ticket resale marketplace engaged in deceptive and unfair trade practices with a change to its refund policies made retroactive for events amid the coronavirus. The complaint alleges that the company is attempting to force consumers to suffer... Read more
StubHub is closing or shrinking a number of its offices across the globe, as part of its continuing efforts to weather the COVID-19 pandemic, according to reporting by The Guardian. An email to staff said the company, which has already laid off a substantial sector of its staff and... Read more
The Austrian Supreme Court announced that it would rule against secondary ticket seller Viagogo, informing the site that it must better inform its buyers about the identity of its ticket sellers. The court ordered that Viagogo, as well as similar websites affecting Austria, to disclose the identity of ticket... Read more
Update (as of April 17, 2020): A Viagogo spokesperson commented on the investigation: “We welcome the formal start of the phase 1 review by the CMA. We will continue to work closely with them and demonstrate the benefits of the merger for consumers.” – The UK’s Competition and Markets... Read more
Business setbacks amid the coronavirus pandemic has forced Viagogo to make staffing changes. The European ticketing platform has put all employees at its customer service center in Limerick, Ireland on “protective notice” for a period of 30 days. The measure aims to reduce costs by switching select full-time employees... Read more
StubHub has announced a change to its policies in the wake of the rash of postponements and cancellations due to the Covid-19 pandemic, informing customers that cancelled events are now eligible to receive a voucher rather than a refund, according to a post on its website. Previously, customers holding... Read more