During the June 8 presales for Cyrus’s November 18-19 shows at Nassau Coliseum in Long Island, NY, an unupdated venue map displayed an incorrect seating layout that led to frustration for some customers who wound up at the back of the floor section with worse than expected stage views. The seat mapping errors were isolated to the Nassau Coliseum shows.
After receiving customer complaints and media inquiries about the mix-up, Ticketmaster corrected the mapping error around 1:20 p.m., a little more than three hours after the first fan club sales started on Monday, according to a report from the New York Daily News.
In the publication’s report, some of the ticket buyers affected by the seating map mix-up voiced frustration that they would not be able to transfer or resell their unwanted tickets because of the restrictions set by the tour’s paperless ticketing procedure. Customers were also unable to reuse their unique, fan club-issued presale codes to make another purchase because they were restricted to a single transaction.
Though the company stopped short of issuing a full apology, Ticketmaster did release a statement about the Coliseum mapping problem, which offered a solution for affected ticketholders.
“Some fans who purchased the best available floor tickets to Miley Cyrus’s upcoming Nassau Coliseum concerts during Monday’s fanclub presale may have viewed a seating map that was updated later that day,” the statement explained.
Ticketmaster continued, adding its own emphasis, “The system did provide the best tickets to all buyers at their time of purchase, however if any consumer is unhappy with their floor seats in sections A2, B2, and C2 because of the seating map change, they may obtain a refund by calling Ticketmaster’s customer service at 1-800-745-3000.”
The limited presale error was the latest problem for Ticketmaster, which has come under fire multiple times this year for various technical errors and ticketing issues encountered by customers during major sales. In February, the company settled with New Jersey Attorney General Anne Milgram over issues with in-state ticketing for a couple Bruce Springsteen concerts at the Izod Center.