Several theatergoers attending a performance of the “Lion King” in Norfolk, VA this month were denied entry when they discovered the Broadway Across America tickets they bought were duplicates.
According to WAVY-TV, an undisclosed number of fake tickets to the popular musical were bought by unsuspecting fans, and at least one set of those tickets were bought from StubHub. In an unrelated instance, the National Association of Ticket Brokers and officials from Ticketmaster and the Allstate Sugar Bowl are grappling with several duplicate tickets mistakenly being issued for the game.
“There was a ticketing error and there were duplicate tickets made,” Michael Hartman, spokesperson for Broadway Across America, told WAVY-TV, adding that he does not know what caused the mistake. Broadway Across America produces national tours of major Broadway shows.
Hampton, VA resident Pam Gaspard had bought three tickets to the Chrysler Hall show through StubHub, and she told WAVY-TV that she was upset upon learning of the problem. See the video below. “We got to the door and I gave my ticket and the man looked at it, didn’t scan it and said ‘We have another one.'”
Broadway Across America and StubHub are giving refunds to all those who were denied entry for that December 1 show, according to Hartman, and those fans will be allowed to attend another performance of the musical at the Chrysler.
“Broadway Across America would love to make this up to the patrons who were affected by this,” Hartman said. “They would like to offer not only a refund for the ticket but also an invitation to be our guest at the Chrysler Hall for this engagement of ‘Lion King’ anytime between now and January 2.”