Arkansas Attorney General Dustin McDaniel has issued a consumer alert warning to fans about the duplicate ticket problem surrounding the Allstate Sugar Bowl. The game, which is scheduled for Tuesday night, January 4, in New Orleans features the University of Arkansas vs. Ohio State University.
Ticketmaster, the event’s official ticket provider, mistakenly sent out about 3,200 duplicate tickets for the game, and once the company discovered the problem they quietly contacted those fans and asked them to destroy one of the duplicates.
When it subsequently learned of the mistake, the National Association of Ticket Brokers pressured Ticketmaster and Sugar Bowl organizers to release a list of the tickets in question, which Ticketmaster did.
McDaniel said that none of the duplicates were from the allotments of tickets issued to the two universities, but warned fans that they could be denied entry into the game if they unknowingly bought a duplicate ticket.
“We don’t want any Arkansas fans to go to New Orleans to watch the Razorbacks only to be turned away because someone else has already entered the building on a duplicate ticket,” McDaniel said in a statement. “We encourage fans to call Ticketmaster’s hotline or visit our website to see which seats were affected. We know Ticketmaster is working hard to see that Razorback fans have a great bowl-game experience despite this issue, and we at the Attorney General’s office want to make sure of that as well.”
The tickets’ barcodes will be scanned at the entrances of the Louisiana Superdome, and only the first ticket will be honored. Anyone trying to enter with the same ticket after the first one was scanned will be denied entry.
Ticketmaster has set up a hotline and e-mail address for fans with questions about the duplicate tickets: (877) 464-5845 and firstname.lastname@example.org.