Back in August, fans who purchased tickets to the Carolina Kickoff concert at East Carolina University received a double dose of bad news when it was announced that not only would the show be rescheduled, but that the new date would conflict with the schedule of then-headliner Blake Shelton, who also judges popular talent TV show The Voice. Three months later, local news site WNCT reports that many people are still awaiting their refunds.
The concert was scheduled for August 19 at ECU’s Dowdy Ficklen Stadium in Greenville, but weeks before it was postponed until next April. The reason for the postponement was unclear; when the announcement was made, Shelton blamed the university, the university blamed the promoter, and the promoter called a treaty with a statement that said everyone was involved.
I wanna be clear that the Greenville concert cancel had NOTHING to do w me/my camp. I was ready to play! I love Greenville Ill be back ASAP!
— Blake Shelton (@blakeshelton) August 4, 2017
“There were multiple factors that came into play when we made the decision to reschedule the concert to April,” Gary DeWaard, CEO of Basis Entertainment, said following the finger-pointing. “There was much concern about the timing of the show in the market, as well as the potential damage that would come to the football field right before the football season begins, so we mutually decided it would be best to reschedule.”
Whatever the reason for the cancellation, Blake Shelton’s absence caused many fans to request refunds. Later that month, Basis Entertainment sent ticket-buyers the following email:
“Thank you for your patience as we continue to work through your refund request. We are working through each request individually to verify order numbers and amount paid. Once confirmed, we will begin issuing refunds in the order received and processed. Please allow 4-6 weeks for processing.”
Plenty more than six weeks later, fans report that they are still awaiting refunds.
“Still to this day, I haven’t gotten any more correspondence. I’ve emailed four additional times,” said Marie McKelvey, who told WNCT that she spent over $500 for tickets to celebrate her daughter’s 18th birthday.
“We want what we were told we would be given,” she said.
A representative from Basis Entertainment told WNCT on Tuesday that they “don’t have any time table as to when refunds will be sent out”, but did say that some people had already been refunded.
ECU officials say their ticketing office will issue refunds only after Basis Entertainment approves the request.