Ticketmaster sent out emails to lucky fans who received tickets in a ballot for the 2019 Cricket World Cup tournament, however, nearly 4,000 people were later informed the email was incorrect.
In order to buy tickets to the World Cup, cricket fans need to wait in a ballot process; after selecting different matches they’d like to attend, they are entered into a draw. An email titled “Cricket World Cup 2019 – confirmation of payment” was sent out on Friday to fans who were chosen in the draw, but it turns out not all the emails were sent to the correct people.
“We understand a number of CWC19 ticketing emails were sent out this morning in error,” Cricket World Cup officials said in a statement. “Ticketmaster will contact any affected customers directly. We apologise for any inconvenience or confusion caused.”
While Ticketmaster and the World Cup apologized for their error, fans have begun to lash out in anger and confusion online. People are requesting that Ticketmaster considers giving these tickets out to the people who received the incorrect emails; some even booked travel and accommodations already.
What a shame @ticketmaster and @ICC and @cricketworldcup team is so unprofessional that they can play with emotions of not only 1 But for the whole cricket fans across the world. We want our tickets back. This is shame to ppl from the IT team who were not able to manage this☹
— Saurabh (@sauiig) November 9, 2018
How could you do that? Playing with the emotions of true cricket lovers who has been checking their emails for this confirmation, and then you break their ?. 1st of April came soon this time ?
Apology not good enough, sort this out @Ticketmaster and give these back.
— Sandeep Verma (@Sand33pV3rma) November 11, 2018
This is frustrating. We trust you and your website to provide details of the credit card and address. You play with our emotions. Will you be paying me back for my air tickets I already booked?
— mangeshhendre (@mangeshhendre) November 10, 2018
This is not fair.. if we got email then we should get tickets as well..this shows how transparent you are ..☹️☹️ Thugs of Tickets..
— Sandeep Phogat (@sandeepphogat77) November 9, 2018
According to BBC, money has not been taken from those affected. Out of the 2.7 million tickets that have been applied for, 450,000 were sold of the 800,000 available. Ticketmaster has not issued any information regarding potential refunds of tickets for those that received the false email.
The Cricket World Cup will take place in England and Wales from May 30 to July 14, 2019.