A man from British Columbia filed a lawsuit with Ticketmaster and associated companies on behalf of all residents in the province that bought event tickets over an eight-year span and lost out due to “ticket bots.”
David Gomel’s suit has moved on to the B.C. Supreme Court, Coast Mountain News reports. He claims that Ticketmaster hasn’t done enough to stop scalpers from using “bots,” which scooped up tickets immediately after going on sale. The case, which encompasses tickets bought from January 25, 2010 to September 18, 2018, is based on his purchase of concert tickets from secondary seller StubHub, which were originally sold on Ticketmaster.
B.C. Supreme Court Justice Michael Tammen ruled that Gomel’s suit can proceed, refusing Ticketmaster lawyers’ procedural motion to stay the action until a case involving multiple provinces in Saskatchewan is decided. Tammen noted in a statement this week that Ticketmaster has purchasing limits in place to “sensure fairness and prevent purchaseers from purchasing a large number of tickets resale.”
“The notice of civil claim that Ticketmaster has, contrary to the representation of its website, actively developed and marketed software called TradeDesk, which facilitates and encourages the use of ‘ticket bots,'” he said.
The suit follows bombshell reports late last year where the CBC and Toronto Star revealed that Ticketmaster scalps its own tickets. A Ticketmaster representative told an undercover reporter from the Star that the ticketing company turns a blind eye to ticket resale and work closely with professional ticket brokers who use their “Trade Desk” system to manage inventory.
In B.C., legislation was passed in the spring regarding mass-buying software for live event tickets. Under the law, secondary ticket sellers must disclose clear ticket prices and offer refund guarantees.