A woman is Salt Lake City was excited to score ticks to see Blake Shelton – only to have the tickets unknowingly vanish from her Ticketmaster account.

According to KUTV, Jan Wilkinson of North Salt Lake had asked her daughter, Mindi Davidson, to purchase a pair of tickets to see the country star at Vivint Smart Home Arena in February. She had planned on giving the tickets to her husband for Christmas as a surprise until her daughter received an email about the ticket being transferred to an unknown name. The daughter never authorized a transfer, telling KUTV that “the rep that I talked to in the afternoon said they’d been transferred several times to several different people and then re-sold, so they’d already been sold to someone else.”

Although Ticketmaster offered Davidson a refund or another pair of seats in the arena, they weren’t as good as the seats Davidson had originally purchased. Davidson reached out to KUTV after attempting to call Ticketmaster and the arena multiple times. The venue responded to KUTV, writing in a statement that Vivint Smart Home Arena was aware of the fraudulent activity on Davidson’s account and was working to resolve the issue and offer replacement tickets to the family.

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Ticketmaster ended up offering Wilkinson seats in an even better location than she originally purchased in the third row.

While Wilkinson’s situation has been resolved, Ticketmaster did not offer a reason as to why her tickets were stolen and transferred without authorization. Davidson said that her password had special characters, capital letters, and numbers, so it should have been secure.

Wilkinson isn’t alone, either; on Ticketmaster’s Facebook page, other ticket holders have shared their experiences involving unknown transfers. One customer, Katie Cheney, said that her tickets were transferred although they never approved of the transfer, questioning “So is it not safe to buy tickets now even on Ticketmaster?”

Another customer, John Taylor, wrote earlier this month that he was left outside Gillette Stadium and forced to purchase a new pair of tickets after his were resold without his authorization.

Last Updated on December 30, 2019