A woman is Salt Lake City was excited to score ticks to see Blake Shelton – only to have the tickets unknowingly vanish from her Ticketmaster account.
According to KUTV, Jan Wilkinson of North Salt Lake had asked her daughter, Mindi Davidson, to purchase a pair of tickets to see the country star at Vivint Smart Home Arena in February. She had planned on giving the tickets to her husband for Christmas as a surprise until her daughter received an email about the ticket being transferred to an unknown name. The daughter never authorized a transfer, telling KUTV that “the rep that I talked to in the afternoon said they’d been transferred several times to several different people and then re-sold, so they’d already been sold to someone else.”
Although Ticketmaster offered Davidson a refund or another pair of seats in the arena, they weren’t as good as the seats Davidson had originally purchased. Davidson reached out to KUTV after attempting to call Ticketmaster and the arena multiple times. The venue responded to KUTV, writing in a statement that Vivint Smart Home Arena was aware of the fraudulent activity on Davidson’s account and was working to resolve the issue and offer replacement tickets to the family.
Ticketmaster ended up offering Wilkinson seats in an even better location than she originally purchased in the third row.
While Wilkinson’s situation has been resolved, Ticketmaster did not offer a reason as to why her tickets were stolen and transferred without authorization. Davidson said that her password had special characters, capital letters, and numbers, so it should have been secure.
Wilkinson isn’t alone, either; on Ticketmaster’s Facebook page, other ticket holders have shared their experiences involving unknown transfers. One customer, Katie Cheney, said that her tickets were transferred although they never approved of the transfer, questioning “So is it not safe to buy tickets now even on Ticketmaster?”
Another customer, John Taylor, wrote earlier this month that he was left outside Gillette Stadium and forced to purchase a new pair of tickets after his were resold without his authorization.
Last Updated on December 30, 2019
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This has happened to me twice in the last year. Tickets purchased through ticketmaster and then when i go to use or transfer them via stubhub or other websites the buyer couldn’t get into the event. The tickets were resold or transferred out of my account without any email or approval. They were re-sold on ticketmasters partner website ticketsnow. I had to fight with stubhub and ticketmaster to get refunds etc.
End result they never told me how this happened not once but twice in about 6 months. One for NCAA tournament tickets, and one for a Jets game. Obviously I didnt sell them in 2 places since they (ticketsnow) can see who sold and took out the sale proceeds, no red flag that tickets bought under my name and sold and cashed out in someone elses. Ticketmaster is a total joke and scam monopoly with their fees and poor customer service now lack of security.
Ho Hum… life is too short to let off so much energy and steam against Ticketmaster.
Just pray that Ticketmaster’s life will be even shorter.
Perhaps the “Justice” Department can help shorten their life.
Justice, you say?
Welcome to the Club! TM has been making my tickets disappear after purchase for YEARS! I have had tons of tickets literally vanish after purchase, sometimes I get a refund other times I have to fight to be reimbursed. LN/TM is a huge monopoly that does not seem to stop growing, they are like the blob – they literally eat everything in their path – all to just make them even bigger and stronger.