Participants in a class action lawsuit regarding how Ticketmaster redirected fans to more expensive tickets on TicketsNow.com will share in a $16.5 million settlement from the company.
Ticketmaster agreed to pay the fans $10 or give them an 18.5 percent discount on a future ticket purchase through its TicketsNow subsidiary, according to terms filed in federal court in Los Angeles this month. The maximum amount of the discount is $18.50.
More than 1,000 individuals are represented by the class, and they will be notified about the settlement by e-mail or letter. If they choose the discount, the fans will have two years to use it.
Included in the $16.5 million settlement is $2.5 million in payments to the legal team representing the class and about $15,000 that the three initial plaintiffs will split.
The lawsuit arose in 2009 after Bruce Springsteen fans tried to buy tickets from Ticketmaster.com but were redirected to TicketsNow.com, a resale site where tickets are often sold above face value. The lawsuit claimed the visitors to the sites were not adequately alerted to the change, and Ticketmaster apologized for the mistake.
Fans of Miley Cyrus, the Detroit Pistons and others reportedly experienced similar redirections, and they were also included in the class.
Ticketmaster has since launched an opt-in version of the redirect, where artists can choose to have their fans view tickets on TicketsNow, and those fans are better notified when they are being redirected.