Wisconsin Resident Sues StubHub Over Voucher Policy Switch
A consumer has filed a class action lawsuit against StubHub, according to a report by Law360.com. The lawsuit is over the ticket resale giant’s recent shift from providing refunds to cancelled events to providing vouchers worth 120% of the order value. The change, announced last week, has caused some... Read more
EU Governments Move to Allowing Ticket Vouchers Over Refunds
Governments in three European Union countries are considering measures that would allow event organizers to offer vouchers, rather than refunds, to compensate consumers for cancelled events in light of the Covid-19 pandemic and its impact on the event ecosystem. IQ Magazine reports that governments in Italy, Germany and Poland... Read more
CTS EVENTIM: Forecast For 2020 Financial Year Withdrawn Due to Corona Crisis
Due to the current uncertainties surrounding the further development of the Corona crisis and its impacts, the Management Board takes the view that it is currently not possible to issue a sufficiently reliable and specific new forecast for the 2020 financial year. In the 2019 Annual Report published in... Read more
StubHub Issues Response To Voucher Policy Frustration
Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Following backlash from customers, the ticketing company responded in a statement this week. On Friday, news broke... Read more
Trump Moves Coronavirus Distancing Halt to April 30
As cases of Covid-19 continue to surge across the globe, President Trump announced Sunday that the government was extending its social distancing guidelines out to April 30. The United States currently as the highest number of overall cases of Covid-19 in the world, with 142,793 according to the coronavirus... Read more
StubHub Goes Voucher-Only on Cancelled Events due to Covid-19
StubHub has announced a change to its policies in the wake of the rash of postponements and cancellations due to the Covid-19 pandemic, informing customers that cancelled events are now eligible to receive a voucher rather than a refund, according to a post on its website. Previously, customers holding... Read more
Live Event Industry To Lose Over $500M Due To Cancelled Tours
The live event industry is taking a hard hit due to the coronavirus (COVID-19) pandemic. Top concert tours are being cancelled or postponed, while high-scale festivals have been called-off. Earlier this month, promoter giants Live Nation Entertainment and AEG, as well as booking agencies WME, Creative Artists Agency, UTA,... Read more
TicketNetwork’s Don Vaccaro Offers Advice, Tools to Ticket Brokers
TicketNetwork CEO Don Vaccaro sent ticket broker clients of the company an email this week, outlining several ways they could adjust their operations to help weather the storm facing secondary ticketing with the hard stop that the Covid-19 pandemic has hit American live and live events with. The secondary... Read more
How Hard-Hit Ticketing Sites Are Coping With Virus’ Industry Impact
In an era where the live events industry has come to a standstill, ticketing sites are finding themselves in unprecedented territory. Ticketing has been one of the hardest hit industries from the coronavirus pandemic with pro sports leagues on hold indefinitely, Broadway theaters shuttered and hundreds of concerts called... Read more
StubHub Furloughs 67% of Workers Due to COVID-19 Slowdown
StubHub has reportedly furloughed all but 150 of its staffers, a drastic reduction that amounts to some 67% of its workforce as it deals with the ongoing effects of the COVID-19 epidemic. Celebrity Access reported its source said an internal email informed staff that the layoffs are expected to... Read more