There are Millions of Seats to Fill. Ticket Brokers Help Fill Them
by Gary Adler, Special to TicketNews In the multi-billion dollar ticket market the competition is fierce. Live events engender consumer passion that is rarely matched in other industries, especially for hot events. However, the reality is not every game or concert tour is a blockbuster where demand outweighs supply... Read more
Live Nation’s Rapino Admits Ticket Fees “Not Defendable”
In news that will come as little shock to fans who have ever bought an event ticket in the Live Nation/Ticketmaster-dominated United States market, much of their fees are not defendable. What is surprising is that Live Nation CEO Michael Rapino admitted that fact in emails that have come... Read more
NFL May Terminate Ticketmaster Monopoly
In a meeting scheduled for this Wednesday, NFL owners are expected to vote on whether to end Ticketmaster’s exclusive hold on secondary ticketing, a deal that began in 2013 and runs until the end of next season. The proposed deal would allow for a more open and accessible market,... Read more
StubHub, Ticketmaster Under Investigation for Misleading UK Consumers
According to The Mirror, research on the secondary ticket market published by Which? has revealed enough information to warrant an investigation by the Competition and Markets Authority in Great Britain. The Which? research found that as much as a quarter of all ticket inventory for major music, theatre, and sporting... Read more
Reducing Customer Friction is a Must
by Mike Guiffre, Special to Ticket News How difficult do you think it is in 2017 to keep customers? Better yet how difficult is it to increase revenue and renewals from your current customer base? As it turns out it’s not that difficult at all. If you are paying attention. Per Groove... Read more
The Future of Concert Safety and Security, Post-Vegas
Before the dust settled, before the grief started to subside after the tragic killing of 58 concert-goers in Las Vegas earlier this month, conversations around security and safety had already begun. Some called this insensitive; many call it imperative. As centers for entertainment have had their status as “soft... Read more
Employees at Center of SongKick Lawsuit No Longer at Ticketmaster
A new wrinkle emerged in the litigation between Songkick and Ticketmaster parent company Live Nation this week. Multiple reports confirmed that Stephen Mead and Zeeshan Zaidi no longer work for the ticketing giant, leaving not long after Songkick filed a motion to complain that some 4,000 new documents were... Read more
FC Barcelona Playing Role in Push for Catalonian Independence
FC Barcelona is living up to their motto of being “more than just a club.” A long time proxy for the hope for the Catalonian region of Spain to gain independence from the Crown, the team has once again been thrust into the center of the turmoil between the... Read more
Are NFL Kneeling Protests and Fan Anger Hurting Ticket Sales?
As so often happens whenever there’s a hot-button issue, folks with differing political views are having extremely divergent reactions to the recent uptick in protests by NFL players taking a knee during the National Anthem. Originally begun quietly by then-San Francisco QB Colin Kapernick in reaction to what he... Read more
Ticketmaster Sues Broker for Illegal Bot Use
On Monday, New York Daily News reports that Ticketmaster filed a lawsuit against Prestige Entertainment, a Connecticut-based broker who they allege used illegal technology to scoop up huge quantities of the most in-demand tickets in a matter of minutes for the purpose of resale above face value. Ticketmaster began... Read more