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Opinion: StubHub’s Urgent Peril and the Industry Response
By: Eric Fuller The world’s major event promoters and ticketing companies must work together now or the whole system will blow apart. What happens when a worldwide industry which promotes and tickets every live event freezes because everything is cancelled for an indefinite time, starting tomorrow? What is the plan... Read more
Fuller: Say What? Coronavirus Armageddon 2020
By: Eric Fuller Truth hurts. This is not going to be pretty. I know half the people involved in live events are praying for summer. “If only we could get to June and start the shows, then maybe we’ll survive.” “I’ll just buy tickets for the big fall shows.... Read more
Four Ways Ticketing Companies Can Maximize Customer Experience
By: Patrick Young | VP/Head of Travel Partnerships, The Americas, at Cover Genius  Much to Coachella fans’ dismay, their beloved, seven-stage music fest has been rescheduled amid growing threats spurned by the Coronavirus (COVID-19), along with big-ticket events like Stagecoach and SXSW. Some good news? We’re seeing a multitude... Read more
Fuller: Panic, Pandemic and The Business of Fun
By: Eric Fuller I’m watching the dawning realization across the world about the breadth of this Coronavirus pandemic. And, at the same time I’m seeing the hard turn away from politics of division and class war as people of every race, creed and political alliance realize this virus does... Read more
Fuller: Coronavirus Falls To Bowie Fever
By: Eric Fuller I’m lucky. One of the best small music clubs in the country is ten minutes from my house. The Belly Up Tavern in Solana Beach has good drinks, a great sound system and a reputation so pristine that in the past two years its hosted everyone... Read more
Fuller: Canary In The Coal Mine? Is Coachella Our First Look At How Fans Balance Fear Against Fun?
By: Eric Fuller In the time of Coronavirus how will the Coachella music festival perform? Will it be canceled, poorly attended or thrive? This is a 3-day event for 125,000 people per day to wander back and forth across the Eldorado Polo Club’s fields between seven stages. With 125,000... Read more
Fuller: Ticketing 2020. New Decade, Who Dis?
By: Eric Fuller Tickets, tickets, tickets. What’s new, what’s old and of what should you become aware? Well, let’s start here: everything you learned in the past decade is going out the window. The combination of big data, dynamic pricing and the blurring of the primary, secondary and ancillary... Read more
Will Congress Pick Up Where DOJ Left Off And Stop Ticketmaster Monopoly?
By: Mark Perry | Scholar, The American Enterprise Institute When Live Nation and Ticketmaster merged in 2010, many feared that the new giant would use its dominant position in the concert touring business to pressure venues into contracting with Ticketmaster, which now controls 80 percent of ticket sales at the nation’s... Read more
Kaufman: The Perfectly Imperfect Pearl Jam Predicament
By: Charles Kaufman | President & CEO of Seatslink, Inc. I have to admit, I don’t exactly hate it. But, I don’t love it either, and that’s the fundamental dilemma with Pearl Jam’s decision to not allow transfer or open resale of tickets to its eagerly anticipated upcoming Giganton tour,... Read more
Wakeman: 20 Takeaways from INTIX 2020 in New York
I’m back from INTIX 2020 and everything is bigger and better in NYC! I’m not sure of the final numbers, but I think over 1,400 people attended this year’s conference in midtown Manhattan and I met hundreds of folks on the trade show floor, in sessions, and wandering around. In... Read more