BBB Drops Vivid Seats’ A-Plus Rating Amid Complaints Of Ticket Billing, Delivery Issues
UPDATE (as of Monday, February 10 at 5 p.m. EST): Vivid Seats commented on the BBB’s “No Rating.”  “It is our goal that every customer has a positive experience when buying tickets from Vivid Seats, because earning the trust of millions of customers is how we were named one... Read more
CMA Tells Viagogo, StubHub To Pause Merger Until Integration Is Approved
The UK’s Competition and Markets Authority (CMA) ordered ticket resale websites Viagogo and StubHub to pause its merger until it probes the $4.1 billion integration. According to an enforcement order published today, the CMA has banned both firms from taking further action which might “lead to the integration of... Read more
Accesso Reveals Leadership Change As Steve Brown Returns To CEO
The solutions provider Accesso recently announced a shift in leadership as Steve Brown returns to fill the role as Chief Executive Officer. The company is renewing its focus on its strategic objective to deliver revenue and experience-enhancing solutions, and amid the shift, Brown will be replacing Paul Noland. Brown... Read more
Live Nation Lobby Kills Consumer Ticket Transfer Rights Protections in Indiana
An Indiana bill to ban non-transferable tickets was killed after it didn’t receive enough support in the House. The bill was introduced by Rep. Martin Carbaugh (R-Fort Wayne), and it seemed like the legislation would garner enough support after it was passed by the House Commerce, Small Business and... Read more
Antitrust Institute Slams DOJ Missed Opportunity in Live Nation Settlement
The American Antitrust Institute submitted a letter to the U.S. Department of Justice, Antitrust Division this week regarding its recent enforcement action against Ticketmaster and its parent company Live Nation’s decade-long merger. In the letter, penned by AAI’s president Diana L. Moss, the AAI notes that Live Nation and... Read more
Former White Sox Employees Charged In Alleged Ticket Fraud Scheme
Two former employees of the Chicago White Sox allegedly schemed with a ticket broker to fraudulently sell thousands of tickets to White Sox baseball games, according to an indictment released by the Department of Justice. Former ticket sellers for the team, James Costello and William O’Neil, reportedly generated complimentary... Read more
My Chemical Romance Fans Lash Out At Ticketmaster For ‘Dynamic Pricing’
UPDATE – February 3, 2020 – My Chemical Romance’s North American tour reportedly sold-out in under six hours. — Emo-rock group My Chemical Romance sent fans into a frenzy when they announced a reunion tour this week. However, when tickets went on sale Friday afternoon, thousands were left empty... Read more
CMA Orders StubHub To Make Changes To Its British Website
The UK Competition and Markets Authority (CMA) ordered secondary ticketing site StubHub to make changes to its British website after it was found to be misleading consumers. The CMA said StubHub had failed to adequately disclose that transactions may not ensure entry into an event, since some venues do... Read more
StubHub Lays Off More Than 100 California-Based Employees
StubHub has laid off more than 100 employees, according to multiple sources. The employees are based in California, where the eBay-owned secondary ticketmarketplace has its headquarters. BizJournals.com, which first reported the layoffs on Tuesday, indicated the number of impacted employees at 102, primarily in San Jose. A report by... Read more
Pearl Jam Fans Face Difficulties With Ticketmaster’s Verified Fan Sale
Pearl Jam fans are on the hunt for tickets as the massively-successful rock group heads out on tour this summer. Those a part of the fanclub – dubbed 10 Club – had the chance to request tickets through January 15 and prioritize which shows they’d like to attend. Over... Read more