Theater-goers are lashing out at Ticketmaster after they were unable to secure tickets to see the highly-acclaimed Broadway show Hamilton, which hits a Detroit theater this spring.
Hamilton will play at the Fisher Theatre in Detroit from March 12 to April 21. When tickets went on sale this past Friday, hundreds of fans waited outside to buy tickets in-person at the box office, while thousands took to Ticketmsater. Those that opted to try to get tickets online received a Ticketmaster Verified Fan Code, but shortly found that many issues began to arise.
Many fans complained that although they had a code, they were kicked out of the online queue and were never redirected to a screen to purchase tickets. Then, their code expired.
Thanks @Ticketmaster . Pre-register to get Verified Fan for Hamilton Detroit. Check. Get access code. Check. Log in 20 minutes before the sale starts. Check. Screens never refresh to even get a place in the queue. Guess I’m not seeing the show. #HamiltonMusical #HamiltonDetroit
— Kris M (@nomadbytrade13) January 25, 2019
Hey @Ticketmaster guess the “Get in guaranteed” slogan doesn’t apply to purchasing tickets to actually GET IN … got in the Hamilton Detroit purchase queue and could NEVER BUY ANY TICKETS even those your site suggested. Then the code got deactivated #EPICFAIL
— schnoodleDo (@schnoodleDo) January 25, 2019
@TMFanSupport we got a code to get presale tickets for Hamilton in Detroit and had selected tickets seven times only to get kicked out and made to rejoin the queue. Now no tickets are available. This is ridiculous. @BroadwayDetroit
— Mark Wagner (@_wagmark) January 25, 2019
@TMFanSupport Won a code to buy Hamilton Detroit tickets. Tried to make purchase about six times. System kept selecting new seats. Got booted out. Now my code is not accepted and says it’s invalid. 👍
— Jake Harris (@jacobmharris) January 25, 2019
Others were told that they had lost connection to the internet or received error messages.
@Ticketmaster this is why everyone hates you. Buying tickets for #hamilton in Detroit. I get told I had 1 in front of me then internet connection bad. But my internet is fine pic.twitter.com/1tvDHpApw1
— Kevin (@bananas4eva) January 25, 2019
— Kerry (@BirminghamKerry) January 25, 2019
— Chris Monroe (@SGT_Monroe) January 25, 2019
This isn’t the first time Hamilton fans were upset while trying to purchase tickets to the show; the hot-selling ticket almost instantly sells-out in each city it visits. Late last year, it was announced that Hamilton would be hitting Orlando’s Dr. Phillips Center. Before the 9 a.m. sales time, 35,000 people were waiting in an online queue, crashing the site.
Additionally, a Texas attorney who was trying to purchase Hamilton tickets in New York City is suing Ticketmaster after accidentally purchasing tickets to the wrong day. The lawyer claims that after clicking the “back” button in his browser, the event date changed, and without knowing, he purchased the wrong tickets. However, Ticketmaster will not refund him.
The musical, which features music sung and rapped about the American Founding Father Alexander Hamilton, has been a best-selling show since its debut in 2015.