Music fans always have trouble securing their passes to a huge festival when tickets go on sale, but when Burning Man’s site experienced technical difficulties during the on sale period, buying tickets seemed even more strenuous than usual.
Burners are used to waiting in the virtual queue to buy tickets. This year, Burning Man changed its ticketing policy in hopes to bring more seclusion to the event – which has been plagued over the past few years by social media influencers simply trying to sell products while in the desert.
Yesterday, 23,000 tickets and 10,000 vehicle passes were up-for-grabs at 12 p.m. PT, when the site started to break down.
We are experiencing unexpected technical issues with today’s ticket sale. We’re sorry for the difficulty and are looking into what happened. We will share more info when it’s available. #burningman #ticketing #blackrockcity #brc2019 #bmantickets
— Burning Man (@burningman) April 10, 2019
Would-be festival goers were booted out of line, told tickets were sold out, or incorrectly kicked-off the site for alleged cheating. Others pointed out an “invisible” button that would lead to checkout or a nonexistent access code.
— Agoss (@btcmeerkat) April 10, 2019
It’s been over an hour and I’m starting to grow concerned, so I’m putting this out there to the brilliance of the #burningman community — am I still in line if I’m still seeing this? I miss the little man so much!! pic.twitter.com/wot3MITshF
— Matthew Key (@TheMattKey) April 10, 2019
— Ishai Ankri (@Ishaiankri) April 10, 2019
Oof, there’s a hidden button you need to click to get burning man tickets pic.twitter.com/8DnOCNDqvD
— Chase Lambert (@chaselambda) April 10, 2019
— Kerry Jones (@kerryjones) April 10, 2019
Can we just know if they are sold out so we can stop trying?? #burningman
— Megan Bell (@PrincessMegs23) April 10, 2019
This was the worst burning man ticket error screen. pic.twitter.com/2HkujOHhqz
— andrew hyde (@unicorn) April 10, 2019
— Danni Pomplun (@DanniPomplun) April 10, 2019
After waiting hours in line, some prospective buyers were met with a site glitch that read: “you are too early for this sale,” although it had started hours beforehand.
— brunch ghoul 🔥)°( (@chazzzles) April 10, 2019
Then, people were met with an error code that said “the main sale has ended,” while others successfully made it through the mess.
And now it says they’re sold out. No more burning man tickets ☹ pic.twitter.com/MiK9aShxOA
— Steve Wood (@SteveWoodUS) April 10, 2019
WHAT. A. WILD. RIDE. Kicked off a handful of times. Had to open dev tools to find the checkout/purchase btn cause it disappeared… but in the end… all that stress was worth it. See everyone on The Playa 🔮✨ @burningman pic.twitter.com/IPhTkedWuO
— Shane (@ShainaSilver) April 10, 2019
Burning Man is set to take place from August 25 to September 2 in Nevada’s Black Rock Desert.