Many soccer fans were ecstatic when they acquired an email saying they won a dream trip to the Champions League final game between Tottenham and Liverpool, only to find out there was a glitch and every single participant had also received the email.

The British online retail company Zavvi reportedly ran a Mastercard competition for soccer fans which included a trip to Madrid for the Champions League final game next month. The prize included two tickets, flights, hotel accommodations, and cash to spend at the event.

However, due to an unknown “technical issues,” every single participant received the same winning email. Fans reached out to the company, confused, to which they responded in an apology tweet which has since been deleted, NBC Sports reports.

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“Apologies, we’re aware of a problem regarding the recent Mastercard Competition,” the tweet read. “We seem to have had some technical issues and we’re currently looking into this.”

They later responded with an explanation on their site:

“You might have received an email from us this morning congratulating you on winning tickets to The UEFA Champions League Final. Unfortunately, this email was sent in error and we are very sorry. There is only one official winner who has been contacted separately. Please keep an eye on your inbox for further updates.”

According to the Liverpool Echo notes that there were hundreds of people who received the email. A spokesperson for Zavvi said that there was a “human error” and a mistake was made with their mail-out, apologizing to their loyal customers.

Mastercard also responded to the issue, writing that they are “extremely disappointed” with the error that was made and “our sympathies go to the many people who were wrongly contacted by Zavvi in connection with the competition.” They also said that they have contacted Zavvi to see how they are resolving the matter “of urgency.”

Fans took out their frustration online, expressing that the trip would have been a once-in-a-lifetime experience and they had their hopes up for nothing. They also shared screenshots of a response email they had received from Zavvi which included a mere 15 percent discount on the store’s in-stock items.

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The game is set to take place on June 1 at Wanda Metropolitano Stadium.