Billie Eilish – the 17-year-old goth pop star – has quickly risen to fame in a short amount of time. Now, as she heads out onto her second round of tour dates supporting her debut record, fans are stuck unsuccessfully vying for presale tickets through Ticketmaster’s Verified Fan program.
Presale tickets to Eilish’s Where Do We Go? Tour went on sale this morning at 10 a.m. Fans who signed up as a part of Ticketmaster’s Verified Fan program could only purchase tickets if they were lucky enough to score a presale code, however, issues arose during the presale that left thousands of fans in the dust.
Fans took to Twitter to share their experiences, noting that they were either locked out of the presale, were kicked out of the queue, or received error messages about the presale being delayed. Others received an email that they could purchase tickets in the presale but did not receive a code, while some were “waitlisted.”
I fucking hate #Ticketmaster .How can with verified fan for @billieeilish can I be sitting in queue with like 1000ppl ahead the second the clock struck 10am ?!Getting tickets should be this hard/stressful Is presale even worth it ?So far no cause still waiting to get in to buy ?
— Jennifer Toye (@JenToye) October 3, 2019
“due to a technical issue the billie eilish presale has been delayed. waiting room will reopen at 10:50am ET” pic.twitter.com/mrEFHHD4Zn
— holly (@cubansfuck) October 3, 2019
Me and 1000s of others trying to figure out of we refresh our page for the verified fan presale for Billie Eilish or stay on the page we are on for the que. @TMFanSupport …help ??? pic.twitter.com/X1t4hdLpi1
— Kristine H. (@_KristineH) October 3, 2019
Ok so what in the FUCK is going on with the Billie eilish presale??? Why is it delayed I’ve been on here since 9am
— Fall ? (@kneecapmacaroni) October 3, 2019
I was 563 in the queue, the number disappeared and now it’s saying presale is delayed… am I even going to get tickets to see @billieeilish, who knows? pic.twitter.com/VQ4WINMqTJ
— emøtiønal (@tiaamaariaa) October 3, 2019
This is bullshit. Been on the site for 2 hours for the Billie eilish presale and I FINALLY get to purchase tickets, all I get is error 503. I exited my browser and now I can’t get back in queue because I’m “already in”. @TMFanSupport @Ticketmaster
— 😀 (@Danxxllaa) October 3, 2019
no matter what I do, it kicks me out of every ticket option I select saying another fan beat me. This is the third concert that I am missing out on tickets that I want even though I was on the site right at presale start time. disappointing is an understatement.
— SimplyGlammed (@SGlammed) October 3, 2019
Dear @Ticketmaster your Detroit presale is a complete disaster. You can’t buy tickets from this device. Error code. You are already in the que. you should be embarrassed @billieeilish Your fans from day one can’t buy anything
— OES Event Chick (@chouseoes) October 3, 2019
@Ticketmaster fix this @billieeilish presale. This is horrible pic.twitter.com/mOKUfQ3xDf
— OES Event Chick (@chouseoes) October 3, 2019
@TMFanSupport okay WHAT THE FUCK is wrong with u. u guys gave me presale for @billieeilish and now you guys won’t even let me get my tickets?! i’ve been on this website since 7:00AM AND I CANT BUY MY FUCKING TICKETS. Literally what the fuck. fuck you guys.
— victoria?♀️ (@victoriadolas) October 3, 2019
Ticketmaster took to Twitter to apologize, noting that Verified Fans will have the chance to purchase tickets tomorrow ahead of the general public onsale.
Billie Eilish Fans: We sincerely apologize for the issues during today’s presale. We will ensure that all Verified Fans are able to purchase tickets prior to tomorrow’s public onsale.
— Ticketmaster (@Ticketmaster) October 3, 2019
However, this leaves many questions up in the air. Will general admission tickets be up-for-grabs still? Can those who were unable to get floor seats exchange their seats for general admission? Will those wait-listed now have a chance to vie for tickets? At this time, it is unknown when or how other Verified Fans will have the chance to access these tickets ahead of the general sale.
This is yet another struggle for Eilish’s fans following her first round of tour dates in support of When We All Fall Asleep, Where Do We Go?, which dropped earlier this year. Eilish’s When We All Fall Asleep Tour garnered massive attention, causing her management team to upgrade venues. Fans who purchased floor seats at Chicago’s Aragon Ballroom were randomly assigned new seats in the back of the United Center, causing chaos.
As the “Bad Guy” star becomes more and more popular, it seems that these issues will continue to come up.