Rising popstar Olivia Rodrigo is heading out on a massive world tour to support her sophomore record, but it seems that her fans will have to face the same fate as Swifties during The Eras Tour: Navigating Ticketmaster’s infamous Verified Fan Program.
Rodrigo fans were told to register for tickets by September 17 with pre-sales slated to open on September 20. However, Ticketmaster released a statement the night before the presale noting that demand for Rodrigo’s tour is “massive” and “there are still far more registered fans than tickets available.” The ticketing giant said that in order to create “a better shopping experience,” a limited number of fans will be given access to the sale while “most fans” will be placed on a waitlist.
Ticketmaster said access codes were sent out via SMS Tuesday night to fans who were selected for the American Express Early Access Presale, set to begin at 3 p.m. local venue time. Then, fans should receive either a unique access code or an email regarding their place on the waitlist Wednesday night ahead of Thursday’s onsale.
However, in completely unsurprising news, the presale is already a fiasco. Fans complained that they were selected for the presale, yet never received a code. Others who were able to enter the presale received error codes and were told that their Ticketmaster accounts were invalid. Ticketmaster UK released a statement to affected fans, notifying them that new links would be sent out.
🚨ATTENTION: OLIVIA RODRIGO FANS🚨
If you were experiencing errors when trying to access tickets for the Birmingham O2 pre sale, please note new links have now been sent. Don’t forget to check your junk and spam folders.— ticketmasteruk (@TicketmasterUK) September 20, 2023
I’m having trouble with London too. It’s saying my account is incorrect but I only have one account.
— Tina Langdon (@tinkytooky) September 20, 2023
and it continues: “The account you’re using is not linked to this invitation-only sale. To continue, please switch accounts and sign in with an account associated with the same email address that you received your sale notification.”
— Dr Hannah Bargawi (@hannahbargawi) September 20, 2023
I’m trying to get in ready for the Amex sale at 3pm (I have a code) but it says my account isn’t registered for the sale – even though it is…. can you help? Will it change because there’s multiple sales going on?
— Georgie Callé (@GeorgieCalle) September 20, 2023
Then, a presale through Manchester’s Co-Op Live caused issues; fans complained that they were waiting in the queue from the start time, yet did not receive any tickets. The venue released a statement on X just 11 minutes after the presale started that tickets sold out.
The Co-op Member presale for Olivia Rodrigo has now sold out. Demand for these shows has been exceptionally high, and we thank all her fans for their dedication.
— Co-op Live (@TheCoopLive) September 20, 2023
That was a total joke…..tickets in basket twice, went right through check out to get to “there is an error we are working to fix it”….how anyone checked out is beyond me! And I was 8th in queue
— Jo Stanhope 💙 (@Casstia) September 20, 2023
Really disappointed I didn’t get tickets. I was there waiting from 9.30am in the waiting room and then at 10am I was straight in and no tickets were left. Can you share how many tickets for the Manchester gig were actually available
— ThisGuy 4427 (@4427Thisguy) September 20, 2023
you must’ve listed like 5 tickets i was literally in almost immediately and nothing? what a joke
— emily ⸆⸉ (@jaemriana) September 20, 2023
Meanwhile, everyone seems to be waitlisted. Fans are questioning who was even picked to get into the presale, and why there isn’t a fair chance to everyone who signed up through the Verified Fan program.
WAITLISTED AGAIN. Just like for Sour Tour. Done with you Ticketmaster
— Brittany (Taylor’s Version) (@brittsims97) September 20, 2023
But why is Ticketmaster deciding who even has *a chance* to buy tickets? If you’re a Verified Fan, you should have the same chance as everyone else at onsale. Waitlist means you are a Verified Fan but TM doesn’t even want to give you *a chance* to buy tickets? Cool story, bro.
— Cory Everett (@modage) September 20, 2023
I know this message means we have no chance of going. #waitlisted pic.twitter.com/YKkLUV4Ji9
— Louisa Bacio (@Louisabacio) September 20, 2023
not us waiting all day just for them to send out 90% waitlist emails to everyone… #oliviarodrigo pic.twitter.com/g9OaD3ZqDO
— Zenzia (@Zenziaaa) September 19, 2023
how have i been put on the waitlist for both taylor swift and olivia rodrigo tickets! what does ticketmaster have against me!!!!!!
— martina (@highIikeyou) September 19, 2023
https://twitter.com/kaitjulia01/status/1704231589687841006
One thing is clear — Ticketmaster has fans register for data harvesting purposes, claims unprecedented demand, and then waitlists a majority of fans. Next, sky-high prices will be set only for a fraction of tickets will be sold during the onsale, and even more expensive “dynamic platinum” resale tickets will follow.
Reminder to fans ahead of Olivia Rodrigo's GUTS world tour ticket sales to watch out for anyone trying to sell you tickets that haven't gone on sale yet.
For more information about the tour, please visit: https://t.co/loYuYnNa0R pic.twitter.com/MXKBc0evFj
— Ticketmaster (@Ticketmaster) September 20, 2023
Ticketmaster warned fans to watch out for speculative tickets, which are listed for sale on secondary sites before the primary onsale started. The ticketing giant is trying to place the blame on the secondary market for scamming fans, yet there is already a scam going on here.
Rodrigo’s tour is slated to kick-off in February 2024 and run through August 17, making stops across North America and Europe. Find a full list of her tour dates below, as well as links to secondary ticketing sites.
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Olivia Rodrigo GUTS World Tour 2024
Fri Feb 23 – Palm Springs, CA – Acrisure Arena ~
Sat Feb 24 – Phoenix, AZ – Footprint Center ~
Tue Feb 27 – Houston, TX – Toyota Center ~
Wed Feb 28 – Austin, TX – Moody Center ~
Fri Mar 01 – Dallas, TX – American Airlines Center ~
Sat Mar 02 – New Orleans, LA – Smoothie King Center ~
Tue Mar 05 – Orlando, FL – Amway Center ~
Wed Mar 06 – Miami, FL – Kaseya Center ~
Fri Mar 08 – Charlotte, NC – Spectrum Center ~
Sat Mar 09 – Nashville, TN – Bridgestone Arena ~
Tue Mar 12 – St. Louis, MO – Enterprise Center ~
Wed Mar 13 – Omaha, NE – CHI Health Center ~
Fri Mar 15 – St. Paul, MN – Xcel Energy Center ~
Sat Mar 16 – Milwaukee, WI – Fiserv Forum ~
Tue Mar 19 – Chicago, IL – United Center ~
Wed Mar 20 – Chicago, IL – United Center ~
Fri Mar 22 – Columbus, OH – Nationwide Arena ~
Sat Mar 23 – Detroit, MI – Little Caesars Arena ~
Tue Mar 26 – Montreal, QC – Bell Centre ~
Wed Mar 27 – Montreal, QC – Bell Centre ~
Fri Mar 29 – Toronto, ON – Scotiabank Arena ~
Sat Mar 30 – Toronto, ON – Scotiabank Arena ~
Mon Apr 01 – Boston, MA – TD Garden ~
Tue Apr 02 – Boston, MA – TD Garden ~
Fri Apr 05 – New York, NY – Madison Square Garden +
Sat Apr 06 – New York, NY – Madison Square Garden +
Mon Apr 08 – New York, NY – Madison Square Garden +
Tue Apr 09 – New York, NY – Madison Square Garden +
Tue Apr 30 – Dublin, Ireland – 3Arena =
Wed May 1 – Dublin, Ireland – 3Arena =
Fri May 03 – Manchester, UK – Co-op Live =
Sat May 04 – Manchester, UK – Co-op Live =
Tue May 07 – Glasgow, Scotland – OVO Hydro =
Wed May 08 – Glasgow, Scotland – OVO Hydro =
Fri May 10 – Birmingham, UK – Utilita Arena =
Sat May 11 – Birmingham, UK – Utilita Arena =
Tue May 14 – London, UK – The O2 =
Wed May 15 – London, UK – The O2 =
Fri May 17 – London, UK – The O2 =
Sat May 18 – London, UK – The O2 =
Wed May 22 – Antwerp, Belgium – Sportpaleis =
Fri May 24 – Amsterdam, Netherlands – Ziggo Dome =
Sat May 25 – Amsterdam, Netherlands – Ziggo Dome =
Tue May 28 – Oslo, Norway – Spektrum =
Thu May 30 – Copenhagen, Denmark – Royal Arena =
Sat Jun 01 – Berlin, Germany – Mercedes-Benz Arena =
Tue Jun 04 – Hamburg, Germany – Barclays Arena =
Wed Jun 05 – Frankfurt, Germany – Festhalle =
Fri Jun 07 – Munich, Germany – Olympiahalle =
Sun Jun 09 – Bologna, Italy – Unipol Arena =
Tue Jun 11 – Zurich, Switzerland – Hallenstadion =
Wed Jun 12 – Cologne, Germany – Lanxess Arena =
Fri Jun 14 – Paris, France – Accor Arena =
Sat Jun 15 – Paris, France – Accor Arena =
Tue Jun 18 – Barcelona, Spain – Palau Sant Jordi =
Thu Jun 20 – Madrid, Spain – WizInk Center =
Sat Jun 22 – Lisbon, Portugal – Altice Arena =
Fri Jul 19 – Philadelphia, PA – Wells Fargo Center ^
Sat Jul 20 – Washington, DC – Capital One Arena ^
Tue Jul 23 – Atlanta, GA – State Farm Arena ^
Wed Jul 24 – Lexington, KY – Rupp Arena ^
Fri Jul 26 – Kansas City, MO – T-Mobile Center ^
Sat Jul 27 – Oklahoma City, OK – Paycom Center ^
Tue Jul 30 – Denver, CO – Ball Arena ^
Wed Jul 31 – Salt Lake City, UT – Delta Center ^
Fri Aug 02 – San Francisco, CA – Chase Center ^
Sat Aug 03 – San Francisco, CA – Chase Center ^
Tue Aug 06 – Seattle, WA – Climate Pledge Arena ^
Tue Aug 07 – Seattle, WA – Climate Pledge Arena ^
Fri Aug 09 – Vancouver, BC – Rogers Arena ^
Sat Aug 10 – Portland, OR – Moda Center ^
Tue Aug 13 – Los Angeles, CA – Kia Forum +
Wed Aug 14 – Los Angeles, CA – Kia Forum +
Fri Aug 16 – Los Angeles, CA – Kia Forum +
Sat Aug 17 – Los Angeles, CA – Kia Forum +
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