A Texas couple who wanted to give their 12-year-old son a special present of Dallas Cowboys tickets last season is suing the ticket broker...

A Texas couple who wanted to give their 12-year-old son a special present of Dallas Cowboys tickets last season is suing the ticket broker who allegedly kept their money and never delivered them.

Joe and Ashley Fisher of Lumberton, TX paid broker John Landry of Landry’s Tickets $1,255.70 for two 50-yard-line tickets to the Cowboys vs. New York Giants game on December 14, 2008. The tickets were ordered back in June and were supposed to arrive at least two weeks before the game, which was the Cowboys’ second-to-last at their old stadium.

Not only did the tickets not arrive, the couple claims they never received their money back. When reached at home earlier today, Ashley Fisher declined to comment on the case.

“The company never responded to numerous phone calls, letters and faxes,” attorney Ed Fisher, Joe’s brother, told TicketNews. “Clearly, they either sold them to someone else for more money, or they never had them at all. And instead of returning the money, they decided to steal it.”

From the lawsuit, which accuses Landry of violating the Texas Deceptive Trade Practices Act:

On approximately December 1st, 2008, Mrs. Fisher started calling Landry’s Tickets and they would not return her phone calls. Mr. Fisher then began calling Landry’s Tickets and his calls were not returned initially. Mr. Fisher faxed a letter to Landry’s Tickets requesting that they call his office and that send the tickets. Neither Landry’s Tickets personnel nor Mr. Landry ever made contact with Plaintiffs prior to the event. The tickets were never delivered. The tickets were a gift to Mrs. Fisher’s son, for receiving a good report card. This was supposed to be a special event to be attended by a mother and son to watch a game at the old ‘Texas Stadium,’ which can never happen in the future, due to the grand opening of ‘Jerry World.’

“We weren’t going to let this go,” attorney Fisher said.

On the company’s Web site, Landry claims to have “more than 17 years experience in the ticket broker industry and has started brokerages in Florida, Colorado and California in addition to Texas.

From the company’s Web site (misspellings), “No customer is to large or to small, whether it is two tickets for a local concert or two hundred tickets for the Super Bowl, Landry’s Tickets is the best choice for all your ticketing needs local, national, and worldwide.”

At least one of the phone numbers listed on the site is out of service, but when reached today on his cell phone, Landry claimed he had the tickets in his possession and tried to contact the Fishers three days before the game but was unsuccessful. He denied he never refunded the Fishers their money, claiming he credited their American Express card the following week.

He said he received notice of the lawsuit, which he considers “extortion,” but he has not yet been physically served with the papers.

“Customer service is what’s important in this business, and I tried to reach them that I had the tickets but they never got back to me. I do everything I can, but it’s hard to please everyone,” Landry said.

Comments

comments

Cheap tickets with no service fees at TicketClub.com

By Alfred Branch Jr.

  • Anonymous

    May 29, 2009 #1 Author

    Greedy idiot brokers who short sell in June and fill 3 days before a Dec the game deserve to get sued. If you say delivered 2 weeks before the game deliver 2 weeks before the game, people who buy that far in advance dont want to spend their time chaseing down tickets from a greedy broker trying to squeeze every dollar out of a short.

  • Anonymous

    May 29, 2009 #2 Author

    Being a Dallas broker and having dealt with Mr. Landry on many occasions, this is just more of the same. He took the order in June at about $575 a ticket plus Texas state tax, with a promise to deliver the tickets two prior to the game (according to the plaintiffs). A month prior to the game in question, 50 yard line seats were going for twice that price. Mr. Landry is notorious for this type of practice. He works off of a cell phone out of his car, which makes him harder to track down. No brick and mortar brokers in Dallas will do business with him because he has either burned them in the past or he owes them money. My company falls in the latter and we have been in business since the late 80’s knowing Mr. Landry since the early 90’s.

  • Anonymous

    May 27, 2009 #4 Author

    A $ 1200 transaction gone awry makes top headline? Are you f-ing kidding me? This isn’t ‘news’ at all.

  • Anonymous

    May 27, 2009 #5 Author

    Considering the biased inaccuracies in your comments, as well as the ironic misspellings, I can’t help but wonder in which capacity you operate in for TicketNetwork? As someone who actually uses TN, they aren’t really any better or worse in this area than anyone else. And your comment in general is filled with an awful lot of assumptions from someone who apparently knows nothing about the specifics of this case.

  • Anonymous

    June 1, 2009 #6 Author

    Im basically neutral on the whole thing, but i can’t help but wonder, if this Landry guy has been around in the business since the early 1990’s he must be doing something right. By the sounds of it, even the people he has supposedly done wrong have mulitple dealings with him.
    Working out of a car with a cell phone actually sounds pretty cost effective.
    Why is it when one broker does another broker wrong most of the time everybody just lets the money part slide, and retaliates by trying to hurt the brokers reputation, instead of focusing on getting their money back.

  • Anonymous

    May 27, 2009 #7 Author

    That’s a pretty sweet gift for a good report card. Really makes the pre season nets tickets I got for graduating middle school look like garbage.

  • Anonymous

    May 29, 2009 #8 Author

    I totally agree, being a broker I bet they story is full of holes…

  • Anonymous

    May 27, 2009 #9 Author

    hahahaha

  • Anonymous

    May 27, 2009 #10 Author

    having been a broker a long time,(not anymore thank god) and having seen a million and one scenarios. This one sounds like Landry may indeed have had the tickets to deliver 3 days prior. Most likely what happenned in this case is the customer THOUGHT they would get the tickets a lot sooner,(as they wanted to present them as a gift, they probably had never bought from a website or ticket broker before. As the event date drew nearer they over reacted and panicked creating a law suit before the event had even taken place (guessing) then when Landry finally had the tickets to offer up, miraculously the customer could not be reached. I would guess the customer bought tickets somehwere else before Landry even had a chance to deliver what he promised. Chargebacks come in all the time, why is this one newsworthy ?. Again, i cant remember ever having a problem with Landry, and its a shame hes being singled out and in my view slandered somewhat

  • Anonymous

    May 27, 2009 #11 Author

    having just re read the comment i just posted i began to think of the things that irritated me when i was a broker. One of the main things that always led to a tonne of grief is brokers who who sold tickets they didnt have in hand,. Countless wasted hours were spent fielding phone calls with WHERES MY TICKETS ? TicketNetwork is taking huge leaps and bounds to improve efficiency in this area. Ticketnetwork has practically made ticket buying and selling a science. It makes me wonder if EI marketplace is becoming a thing of the past, they had a monopoly for so long, and now brokers are making the swithc to Ticketnetwork, I notice that Mr Landry is not part of ticketnetwork team, (as far as i can tell) perhaps it would benefit him to CHANGE, change is a very hard word , especially for brokers steeped in tradition. As far as spelling mistakes go how about this one on the website http://www.TicketsInventory.com they claim to have “preminum tickets” perhaps this artical does shed some light on things that need fixing

  • Anonymous

    May 27, 2009 #12 Author

    It is hilarious that purchase tickets link on that site shows 2006 tickets.

  • Anonymous

    May 27, 2009 #13 Author

    Maybe it’s because Landry Tickets is a broker with the Event Inventory and not TicketNetwork. I wonder if TicketNews will also start reporting on all the orders their brokers mess up.

  • Anonymous

    May 27, 2009 #14 Author

    Well if the tickets were promised to arrive “at least two weeks” prior to the event, I would be upset too if they hadn’t arrived by 3 days before the event. Why not send the tickets immediatley after payment??? You’re letting the broker off easy and critizing the customer an awful lot for not knowing the whole story.

  • Anonymous

    May 27, 2009 #15 Author

    I have known Mr. Landry for many years. He has never blown up an order as far as I know. In 1998 at the World Cup in France he was one of the only brokers that filled 100% of his orders. Just my 2 cents.

  • John Landry

    November 26, 2009 #16 Author

    Interesting comments posted.. I can’t help to wonder why all these post are anonymous.

    For over twenty years I have given my best to help fans have a wonderful gameday experience. As I sit in my office this evening, waiting on a client’s hotel delivery information for tomorrow’s Cowboys Thanksgiving Day game, I can’t help to think how many customer’s have appreciated my efforts to give them the absolute best possible service without over-charging them. I will have more details to add about this situation soon.

    Happy Thanksgiving!!

    John Landry

  • johnlandry

    November 26, 2009 #17 Author

    Interesting comments posted.. I can’t help to wonder why all these post are anonymous.

    For over twenty years I have given my best to help fans have a wonderful gameday experience. As I sit in my office this evening, waiting on a client’s hotel delivery information for tomorrow’s Cowboys Thanksgiving Day game, I can’t help to think how many customer’s have appreciated my efforts to give them the absolute best possible service without over-charging them. I will have more details to add about this situation soon.

    Happy Thanksgiving!!

    John Landry

  • Mr. Flores

    January 27, 2010 #18 Author

    I have been buying cowboy tickets from Landrys for the last 15 years. Never a problem. Not one. I always pick up my seats from him on gameday and place the order in advance. John knows what I like exactly and years ago he asked if he could deliver late evan as late as gameday. He told me the more time he had the better seats he good get me. He has always saved me money also. His prices are cheaper then the rest of these brokers. I look forward to next year with landrys tickets in all my cowboys needs. He even took care of my familys thanksgiving dinner at the hotel zaza last year. He said it was the least he could do for all the trust that i put in him. Go Cowboys and Go Landrys!!!!

  • Anonymous

    July 29, 2009 #19 Author

    I sold some premium Dallas Cowboys tickets to Landry about 5 years ago and the check bounced and I was never able to recover the money. I tried to handle it thru the districts attorney’s office but they said they couldn’t do anything for me because I didn’t get a copy of his drivers license. I think he gave me a personal check for around $380.

    I can sympathize with you as this guy is a crook.