Three-year-old ticket brokerage Best in the House Tickets was the big winner in TicketNetwork’s first annual Enterprise Awards, handed out last week during the fourth annual Ticket Summit in Las Vegas.
The Ithaca, NY company received three awards, Best Fill Rate and Best Overall Broker (with revenues below $250,000), and second place in Best Customer Service. The awards were determined based on internal calculations by TicketNetwork staff.
An elated Andrew Wallenstein, who owns Best in the House Tickets with his wife Jaime Wallenstein, said winning the awards was a huge honor (see picture below). “We’ve been fortunate to have a lot of happy, repeat customers, so we hope to keep doing what we’re doing.”
Best in the House Tickets sells tickets to all types of events, but it specializes on concerts. In 2009, among its most successful tour sales were for Taylor Swift, American Idol and Elton John & Billy Joel.
In fact, it was a Billy Joel concert in Syracuse, NY a few years ago that enticed Andrew to become a broker. As a fan of the artist, he bought two tickets to the show and enlisted a friend and his mother to also buy two tickets when they went on sale. He then sold four of the tickets for a profit on eBay, and he realized that with his retail and publishing background he could possibly make a living as a broker.
A lot of hard work and long hours followed, but the three-year-old company is now a success. “I think it’s all because we really concentrate on customer service,” Andrew said. “We make a point to always try our best to fill orders, even if on occasion we lose a bit of money because of an accidental double sale.”
He added, “I know when I’m getting good customer service and when I’m not, so I try to always keep the customer’s perspective in mind.”
Here’s the list of all of the winners from the first annual TicketNetwork Enterprise Awards:
Best Fill Rate – 1st Best in the House Tickets; 2nd Boulder Tickets; 3rd Prime Entertainment
Best Customer Service Rate – 1st Warehouse Tickets; 2nd Best in the House Tickets; 3rd Hey Ticket Guy
Best Mercury Broker (awarded to the broker that best utilizes TicketNetwork’s new, real-time POS system) – 1st World Ticket Company; 2nd Tickets in Time Online; 3rd Ticket Stock
Best Legislative Advocate – Cortney Storsved, Ticket King
Best New Broker (awarded to a TicketNetwork POS user that has used the system for one full year) – Ticket Kingdom
Best Overall Broker Rating – (High Volume, $750,000+) Prime Entertainment; (Medium Volume, $250,000 – $750,000) Boulder Tickets; (Small Volume, less than $250,000) Best in the House Tickets
(From left to right, Don Vaccaro, CEO and founder of TicketNetwork and Andrew Wallenstein of Best in the House Tickets)