Secondary ticket marketplace giant StubHub learned a valuable lession in customer relations earlier this baseball season with the help of fellow San Francisco-based Scout...

Secondary ticket marketplace giant StubHub learned a valuable lession in customer relations earlier this baseball season with the help of fellow San Francisco-based Scout Labs. According to an article in the New York Times, StubHub experienced a spike in negative comments on online social networks and other sites following a problem with ticket refunds for a rain-delayed game between the New York Yankees and Boston Red Sox. The company used tools from Scout Labs to monitor the comments, which led to StubHub quickly offering discounts and credits to affected fans.