Australian Chris Hall has been pushing his country’s top ticketing agencies – Ticketmaster and Tickettek – to better serve disabled concert-goers. A petition started on Change.org got nearly 16,000 signatures in its first week, a sign that there is fairly large-scale support for making sure the needs of all concert-goers are being met by the ticketing giants.
Hall, who is wheelchair-bound, told themercury.com.au that he and others needing special accommodations to attend shows are directed to a specific “special needs” phone number. Once on that line, he says long hold times often lead to failing to acquire tickets to concerts and music festivals.
“This is 2017 – why can’t there be a section on those websites that has the capability of catering for people who require wheelchair seats,” he said. “People in wheelchairs should be able to get concert tickets online like everybody else.”
Many voiced similar concerns in their comments on the petition.
“There should be another way other than subjecting the person to lengthy waits to explain there disabilities,” one user said.
“Another form of access to ticketing is needed.”