Ticketmaster Entertainment, Inc. was established in 1976 and is the world’s largest ticket company, generating revenues of well over $1 billion annually. In 2008, the company acquired Front Line Management Group, world’s leading artist management company, and changed its name to Ticketmaster Entertainment to better reflect its evolution into a “live entertainment ticketing and marketing company.” Ticketmaster Entertainment, Inc. is the parent company, and Ticketmaster is the operating business. Ticketmaster Entertainment is headquartered in West Hollywood, CA, and its stock trades on NASDAQ under the symbol “TKTM.”
The company operates in 20 markets around the world, and not only provides primary ticket sales, it also offers secondary ticket sales through its own TicketExchange and TicketsNow subsidiary.
In addition, the company has marketing and distribution through its Web site, www.ticketmaster.com, an immensely popular e-commerce site, and it has about 6,700 retail outlets, and provides exclusive ticketing solutions and other services for more than 10,000 clients, including arenas, stadiums, professional and college sports teams, theaters and performing arts venues, among others. Ticketmaster sells more than 140 million tickets annually.
In 2009, the company lost its largest client, Live Nation, which struck out on its own to launch its own primary ticketing business.
In an era where the live events industry has come to a standstill, ticketing sites are finding themselves in unprecedented territory. Ticketing has been one of the hardest hit industries from the coronavirus pandemic with pro sports leagues on hold indefinitely, Broadway theaters shuttered and hundreds of concerts called... Read more
A woman has filed a lawsuit against Ticketmaster in the Southern District of Florida for its violation of the Americans with Disabilities Act (ADA), noting that the ticketing giant’s mobile app is not fully accessible for visually impaired consumers. The plaintiff, Windy Lucius, has been blind for nine years... Read more
At last month’s hearing on the ticketing industry, members of congress heard testimony pointing out the anti-competitive and privacy-violating potential for ticketing systems that bar consumer choice over tickets they have purchased. In the new normal that we will see once the Covid-19 pandemic winds down, a new potential... Read more
When asked by members of congress last month about what data her company had access to for users required to use its ticketing systems for mobile-only “Safetix” events, Ticketmaster President and COO Amy Howe had a simple answer: “Name, phone number, email address,” she told the Subcommittee on Oversight... Read more
Taylor Swift fans were left vying for the popstar’s Lover Fest tickets when they went on sale late last year, and now, some are mortified to learn that their Ticketmaster accounts have been hacked – leaving their tickets no where to be found. In support of her 2019 record... Read more
Monster Jam fans were upset over the weekend after finding out that their seats at the Peoria Civic Center had been tarped-off due to safety reasons. After arriving, people were forced to wait in lines for hours to receive new seat assignments, causing some to miss the beginning of... Read more
The dangers of so-called “speculative ticketing” are often brought up any time issues in the live event ticketing industry are mentioned. Such listings – tickets posted for sale that the person posting does not own and has no agreement to purchase them at the time listed – are blamed... Read more
By: Mark Perry | Scholar, The American Enterprise Institute When Live Nation and Ticketmaster merged in 2010, many feared that the new giant would use its dominant position in the concert touring business to pressure venues into contracting with Ticketmaster, which now controls 80 percent of ticket sales at the nation’s... Read more
When the Los Angeles Lakers announced that a select number of tickets would be released for Kobe Bryant’s memorial service, fans jumped at the chance to celebrate the NBA legend. However, shortly after registering on Ticketmaster’s Verified Fan platform, thousands were notified via email that they had been placed... Read more
The schedule has been set for the House Committee on Energy and Commerce’s hearing on the ticketing ecosystem, which will take place on Wednesday, February 26 in Washington D.C. Titled “In the Dark: Lack of Transparency in the Live Event Ticketing Industry,” the hearing will kick off at 10... Read more