Fans who attended the Dave Matthews Band concert in Syracuse, New York last week are being offered $50 ‘concert cash’ for future Live Nation shows due to major delays for large numbers of fans entering the show.

On June 5, many fans were left waiting for a shuttle to take them to the concert at St. Josephs’s Health Amphitheater at Lakeview for up to an hour due to a poor parking situation. Construction was taking place, blocking off an entire parking lot. Many fans resorted to scaling down a hillside or climbing a fence to cross the highway to make it to the show on time, while others missed the first few songs of the concert because of the shuttle delay. Concertgoers were outraged and started lashing out on the venue online, asking for refunds.

Those who did not pass through the Amphitheater gates before 8:15 p.m. can receive $50 for each lawn seat purchased and $100 for each pavilion ticket purchased, courtesy Live Nation. These fans can access a special code to be used until December 31 toward any future Live Nation or Jiffy Lube Live venue in the country, Live nation said.

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“We are grateful for your patience and understanding as we worked alongside SMG the venue operator in their efforts to rectify the situation,” the Warehouse said. “And while Live Nation doesn’t control parking operations at the venue, we do recognize the venue’s highest priority was assuring the safety of pedestrians walking near an ambitious parking lot improvement project.”

Due to the issues at the DMB show, the county has added more buses, re-opened the pedestrian bridge over the highway, and opened the venue earlier for fans at the upcoming shows at the Amphitheater.

Those who had difficulty getting into the show on June 5 can call Live Nation’s customer service center at 800-653-8000.