A packed Van Morrison show at Wrest Park in Bedfordshire, England over the weekend was full of chaos – from fans waiting hours before the show to a lengthy exit while trying to leave the venue.

Fans took to Twitter, angrily expressing their concern over the no food/drink policy, the jacked-up price of drinks within the venue, lack of bathrooms, and the bars running out of drinks early on in the night. One concertgoer even said that although she had disabled front-row seats, they were foced out of the seats and separated from their carer. However, the worst part of the night was the traffic entering and leaving Wrest Park.

While English Heritage denied any involvement in the traffic jams, they pointed to Heritage Live GCE, the organizers of the event. GCE apologized for the delays at the venue, noting that the traffic was caused by an accident on the A6.

“GCE Live would like to apologise to those who had difficulty in leaving the Wrest Park site on Friday after the Van Morrison concert,” the company said in a statement. “Despite the best efforts and hard work of the specialist traffic management company contracted to safely get patrons off the site, a bottleneck in the village of Silsoe and the sheer number of vehicles created unnecessary delays.

“We thank those who waited patiently as we worked to resolve the problems on the night. We are currently investigating why this happened and how we can guarantee this doesn’t happen again at future events.”

Concertgoers didn’t find the apology to be heartfelt, or correct. Rather, they believed the company should have executed an easier exit situation for cars, since the venue held 9,350 people.

Learn more about the Insomniac web browser, designed for ticket resale professionals

Ticketholders can send a complaint or request a refund at [email protected].