Fleetwood Mac have been announced as the new headliners of the New Orleans Jazz and Heritage Festival on May 2, stepping in for The Rolling Stones, who abruptly cancelled their appearance (and postponed their entire 2019 tour) a week ago due to a medical procedure needed by front man Mick Jagger. Fans holding tickets for the Stones’ performance can take a full refund – if they are tickets limited to that one concert. Multi-day VIP passes will be refunded an unspecified amount due to the change in performers, according to The Advocate.
The full (and complex) refund policy for the sudden change, via NOLA.com:
All general admission tickets for May 2 will be refunded in full
Ticket holders will receive their refunds at their initial point of purchase (i.e. orders on Ticketmaster.com will be refunded by Ticketmaster; orders purchased via a third party must seek refund from the third party; and Superdome/Smoothie King purchases will be refunded at Smoothie King Center)
General admission tickets purchased through Ticketmaster: You do not need to do anything. Ticketmaster will automatically process your refund and you will see the funds in your account in seven to 10 days.
General admission tickets purchased at the Mercedes-Benz Superdome or Smoothie King Center: Tickets purchased at the Superdome or Smoothie King Center can be returned for a full refund of the purchase price, including fees. Note: Refunds at Smoothie King Center will begin on Wednesday, April 10
Only tickets purchased from Smoothie King/Dome will be refunded at this location
Purchaser must bring all tickets to be refunded with them
Tickets will be refunded for the full purchase amount, including fees
If tickets were purchased with cash, the refund will be given in cash
If tickets were purchased with a credit card, the refund will be issued back to the credit card used to purchase the tickets. The original credit card used must be presented along with the tickets to receive this refund. No cash refunds will be given to purchases made with a credit card.
Only May 2 day-specific tickets are refundable
Second weekend VIP packages purchased through Ticketmaster are still valid for all four days. Due to the Rolling Stones cancellation, these VIP ticketholders will be rebated a portion of their ticket price. You will receive an email from Ticketmaster with your rebate details. You do not need to do anything. Your rebate will automatically process, and you will see the funds in your account in 7-10 days.
On March 30, the band informed fans via social media that Jagger “has been advised by doctors he cannot go on tour at this time as he needs medical treatment. The doctors expect Mick to make a complete recovery so that he can be back on stage as soon as possible.”
It was subsequently reported that the 75-year-old singer needed heart surgery, which was performed this week.
“Mick Jagger has successfully undergone treatment,” a representative told Rolling Stone Friday. “He is doing very well and is expected to make a full recovery.”
Other dates for the No Filter Tour’s North American leg, scheduled to run from April 20 to July 29, have been indefinitely postponed, with tickets already purchased to be valid for the new dates once they are announced.
That wasn’t possible for the Jazz Fest headlining gig, so Fleetwood Mac was tapped to take the stage – the bands second performance in the city in 2019 – with other acts scheduled for the day given additional time on their scheduled performances. Tickets for Fleetwood Mac’s performance will require the purchase of a new ticket even for those who had previously purchased tickets for the original headliner.