Attendees of Sam Smith’s April 16 show at the Grand Arena, Grandwest in Cape Town, South Africa, are entitled to a full refund, Big Concerts and Computicket announced last week. The deadline for all refunds will be Friday, May 31.
The “Stay With Me” singer was forced to cancel his performance after just 45 minutes due to voice strain. His concerts scheduled for April 17 and 18, also apart of his five-stop South African tour, were cancelled as well after the singer sought advice from medical specialists and his team. Ticket holders for these concerts are also entitled to refunds.
According to Big Concerts’ website, ticket purchases made through Computicket’s website and call center will automatically receive a full refund to the credit card used for the purchase. Ticket holders that bought their tickets in-store need to go to their nearest Computicket, Shoprite or Checkers outlet to have refunds processed.
“Sam is deeply upset that he is unable to perform for his fans in Cape Town but needs to rest at this time,” organizers said in a statement after the concert. “Big Concerts wishes Sam a speedy recovery and hopes to welcome him back to Cape Town in the future.”
Smith released his sophomore record, The Thrill Of It All, in 2017, which featuring the smash-hit “Too Good At Goodbyes.” The record followed his highly-acclaimed debut In The Lonely Hour. Earlier this year, he dropped the single “Dancing With a Stranger” with Normani and Cheat Codes.