UPDATE as of Tuesday, July 2: Eventbrite Director of Communications Amanda Livingood reached out to TicketNews with a statement regarding refunds.
“We know that running a festival is demanding and that things can go wrong, but it should never have come to the scenes we had to witness on Friday at Vestiville,” the statement read. “Thousands of fans on site or on their way to Lommel had a terrible experience with this festival and were left angry, disappointed and disillusioned. The last thing they need now is not knowing whether they’ll get their money back from the organisers behind Vestiville, while negotiations behind the scenes could continue for weeks.
“This is why we have decided to step in and refund all tickets that were bought via Eventbrite, starting today, while we continue to pursue the return of the funds from the organisers. Attendees can expect to see these refunds reflected on their credit card or bank statement within seven business days.”
There’s one thing a music festival doesn’t want to be called, and that’s “Fyre Fest 2.” However, Belgium experienced its own version of the infamous event this past weekend when the Vestiville festival was slated to kick-off in Kristalpark, Lommel.
The festival, which was supposed to take place from June 28 to 30 and feature star performers like Ja Rule, Ashanti, Cardi B, Future, A$AP Rocky, and Migos, was a mess. According to DefPen, festival-goers experienced havoc upon arrival, as they were met with disappointment and disorganization.
On the first day of the festival, A$AP Rocky pulled out of the show, citing “security and infrastructure concerns which relate to the production of the show.”
— LORD FLACKO JODYE II (@asvpxrocky) June 28, 2019
Less than an hour later, the entire festival was cancelled.
“Today at 5:00 PM the mayor of Lommel decided to not let Vestiville start,” read a statement from the festival organizers. “After consultation with the security services and ASAP Rocky’s security officer, it was decided that the safety of the artist and the public could not be guaranteed.”
Organizers went on to note in a string of tweets that the campsite would remain open and a festival exit would be organized. Unfortunately, many festivalgoers had already made it to their campsite before the announcement was made, leaving would-be attendees without food, water, or transportation available. Some people were able to get around the fenced-in festival grounds and helped themselves to beer while dancing on stage. Several hundred festival-goers reportedly ended up staying the night at the campground until they could be shuttled to the train station the following day.
People on the scene shared their experiences on Twitter:
#Vestiville is a fake just got to the festival camp site not even set up no food and no transport
— Harvey.Bordley (@HarveyBordley) June 27, 2019
— BadgalCharchar (@sixcharlotte_) June 28, 2019
Fuming that #Vestiville is cancelled, the fact that it’s in ANOTHER COUNTRY?tell me what I’m meant to do in Belgium??
— courtney✨ (@courrttneyyx) June 28, 2019
— SAMMY (@samanthamutongi) June 28, 2019
— Jewels (@jewelsbelgium) June 28, 2019
First time in Europe. First time getting scammed by a festival. I love first times. #Vestiville
— Salter (@SaltydoggCafe) June 28, 2019
Organizers noted that “Festicket and Eventbrite will consult official partners about the refund policy of the Vestiville tickets,” but did not elaborate on when ticketholders can expect a refund.