Billy Ray Cyrus was slated to perform a headlining set during a July 5th concert in Colorado, but failed to take the stage due to weather problems, causing fans to question why they are not receiving refunds.

The show, which took place in Colorado Springs, was supposed to star the country singer. However, Cyrus was unable to perform. The show still went on, however, featuring performances from other artists before fireworks went off. Cyrus’ fans are not happy with the outcome, noting that they should receive refunds after paying hundreds of dollars to see him.

One fan, Jessica Leon, told KKTV News 11 that she figured the show would be delayed or postponed, but not outright cancelled. In an email statement to News 11, promoter Jon Eddy of Jon Eddy Productions said that refunds will not be issued since the event “did, in fact happen.”

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“Three of the four bands played their full sets (nearly four hours of live music) and the fireworks were shot,” he said. “All catering was delivered and every element was executed aside Billy Ray’s performance.”

Eddy also called the show a “nightmare,” claiming that he missed out on thousands of dollars. He said that he’s offering free tickets to one of three other shows that his production company is hosting in the future at The Whiskey Baron, including Jerrod Niemann on August 1, Casey Donahew on August 22, and Eric Paslay on November 8. Ticket holders can receive their free tickets for shows via this form.

Cyrus has catapulted back into the music scene for the first time in   years earlier this year when he was featured on the track “Old Town Road” with Lil Nas X. The song has continued to rein Billboard’s Hot 100 chart for 14 weeks.