Carrie Underwood fans were excited to see the country star in concert this past Thursday, but the new seating arrangement at Boston’s TD Garden made many concertgoers start the show on a sour note.
Recently, TD Garden underwent $100 million renovations, which includes new chairs that changed the layout of the seating area. While the Garden reportedly notified ticketholders about the seating arrangements ahead of the show, people who bought their tickets from re-sale sites didn’t get the memo. Hundreds of people’s tickets did not scan, causing staff members to send them to the Box Office. From there, fans were stuck waiting in a long line, and some even missed the opening act.
One fan, Lyndsie Sugarman, told Boston WHDH that there were hundreds of people in line with the same issue, noting “it was just chaotic, no one knew where they were.”
Others took to social media to explain the issue:
My fiance and her mother and sister were so excited to see you perform tonight a week before our wedding but due to @tdgarden construction our seats were changed and by the time we made it to get our tickets replaced the concert was about over so we just ended up leaving 🙁
— Sanacara (@Sanacara2) October 11, 2019
To bad they moved my seats with no compensation. Awesome move. Can’t wait to be behind the stage!!!
— michael (@mpeck2724) October 10, 2019
they did the same to me. I had 4 tickets and they weren’t even together after they moved them. So pissed, we didn’t end up going. who wants to sit along?
— Bianca ™ (@brkane14) October 10, 2019
In addition to the scanning problems, concertgoers noted that the new seats had little legroom, something that hockey fans have been talking about as well. The Garden responded to the complaints, with management explaining that they were aware of the criticism.
“Our priority is to make every visit to TD Garden a best-in-class arena experience,” the Garden president said in a statement. “We are evaluating the situation with out seating installation and architect partners and we are implementing both immediate and phased-approach solutions. We will make this right for our guests.”
Underwood is currently on her Cry Pretty Tour 360 in support of her recent album of the same name. The LP, which dropped last year, includes the title track, as well as singles “Love Wins” and “End Up With You.”
Grab tickets to see Underwood on tour via Ticket Club.