Blippi, the YouTube star who regularly garners millions of views teaching kids about fire trucks and tractors, just announced a tour across the U.S. However, after purchasing tickets, many parents realized that the tour will actually only include a Blippi impersonator, not the actor seen on YouTube adorned in an orange bow tie and suspenders. Now, they’re requesting refunds.

With over five million subscribers, Blippi has become a fun source of entertainment for kids on YouTube. Parents can let their kids have time on their tablets or computer to watch Blippi and actually learn a thing or two; Blippi’s videos range from go karts and helicopters to colors and science experiments. His videos are viewed about 20 million times on average, while some, like the “Learn Colors and Numbers for Children” video, racking up over 170 million views.

Blippi’s live tour was announced this past Tuesday on the Blippi Facebook page, and instantly, parents began to vie for tickets. Thirty shows went on sale, ranging from $26 to $70, with the option to add a meet and greet with the actor after the show. Right after purchasing, however, parents found out that Stevin John, the creator and actor behind the videos, would not actually be on tour. Instead, an actor, who is yet to be announced, will take on the role as the Blippi “character.”

While there was a disclaimer noting that John would not be participating in the tour, it was easy to miss. On Ticketmaster’s site, there was a note that Blippi was going to be played by another actor, but ticket purchasers wouldn’t be able to see the full statement without clicking “more.” The statement goes on to note that “Now that Blippi has evolved as a character he is excited that a dynamic stage performer has been cast as Blippi to entertain and thrill audiences across all of the tour markets.”

The disclaimer could also be found on the Blippi website, but only after visiting the FAQ page under the tab “Will Stevin John be in the live show?”

Parents are not happy with the situation and feel as though they’ve been cheated. One parent, who spend $400 on three 6th row tickets and two meet and greet tickets for the Toronto show, told Buzzfeed that they’re “livid” and are trying to get a refund. Another ticketholder said that she only saw that John wouldn’t be in the show after she purchased tickets, but Ticketmaster “refused” to give her a refund.

Learn more about the Insomniac web browser, designed for ticket resale professionals

Others expressed their dismay on Twitter:

When the tour was announced, John told Billboard that he would not be on the road but would still be “extremely involved with the whole process.”

“Blippi is a character and I’m the creative force behind it, but since YouTube is a monster and all of these platforms are really crazy I can’t go on the road for many weeks or months at a time,” he said.

The producer and promoter of the Blippi Live show, Stephen Shaw, told Buzzfeed in an email that they thought it was clear John would not be appearing in the live show.

“We felt we made the announcement abundantly clear in the Billboard Exclusive Announcement that Stevin would not be going on tour and playing the role of Blippi in the live stage show,” he said, noting that they will be sending a letter to ticket holders to clarify.

Ticketmaster will now be issuing refunds upon request.