StubHub Targeted By Class Action Over Covid-19 Refunds
StubHub has been hit with a class action lawsuit for refusing to refund fans for events that have been, or will be cancelled due to the ongoing coronavirus pandemic. The suit was brought on by the firm Koskie Minsky, on behalf of all Canadian residents who purchased tickets via... Read more
Festival Fan Criticizes Live Nation Over Event Notification
This year’s Faster Horses Country Music Festival is on-the-rocks, and now, promoter Live Nation says they won’t have a decision regarding the festival until 14 days ahead of the event. The three-day country music festival is scheduled to take place from July 17 to 19 at Michigan International Speedway.... Read more
Ticketmaster Draws Backlash As It Rolls Out Refund Request Period
When Ticketmaster quietly updated its refund policy last month, the ticketing giant received harsh backlash from fans. Now, the company has opted to allow refund requests, but fans are still not satisfied. Originally, fans were able to receive refunds “if your event is postponed, rescheduled, or cancelled,” however, early... Read more
Louder Than Life Festival Asks Fans To Defer Tickets To Save 2021 Event
Louisville’s Louder Than Life festival has been cancelled, and while organizers hope to throw an even better event in 2021, they’re asking fans to help them financially by deferring their tickets. Over the weekend, the rock festival – which was slated to be headlined by Metallica from September 18-20... Read more
Seatgeek Sued Over Covid-19 Refund Policy Change
The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. The consumer, William Trader,... Read more
Live Nation Reveals Ticket Refund Plan For Postponed, Cancelled Shows
Following harsh backlash from fans, Live Nation updated its ticket-refund policies for cancelled or postponed events amid the coronavirus pandemic. Originally, the company – along with its subsidiary Ticketmaster – said it would only refund ticketholders for events that were cancelled or rescheduled, not postponed, within a 30-day window.... Read more
Vivid Seats Draws Complaints Over Long Refund Delays
Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. The Houston Livestock Show and Rodeo shut down its month-long event on March 11 ahead of the Kane Brown concert due to threats of coronavirus spreading in... Read more
Ticket Holders Unite In Fight For Ultra Music Festival Refunds
EDM fans are rallying together to take on Florida’s annual EDM music festival Ultra after organizers updated its refund policy amid the global coronavirus pandemic. Ultra is among the country’s hundreds of large-scale events cancelled due to coronavirus concerns. It was one of the first festivals to be called-off... Read more
AEG To Allow Ticket Refunds Within 30-Day Window
Concert promoter AEG Presents revealed a refund window for fans to receive funds from rescheduled events due to coronavirus. According to Billboard, a representative from AEG said that ticketholders will have 30 days following an event’s postponement to receive a refund from the promoter. This window will be implemented... Read more
‘Vivid Seats Gives Back’ With New Voucher Incentive Program
Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. As widespread events across the industry are being cancelled or postponed, Vivid Seats has offered customers the option of either receiving 120% store credit or a refund. However, refunds are taking longer than usual... Read more