StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes
Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company’s refund policy in 2020. Lawsuits were filed after the company stopped honoring its “fan guarantee” refund policy in March of... Read more
Report: StubHub Caves on Fan Refund Demands After 15 Months
Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on... Read more
Festivalgoers Frustrated Over Refund Process Response
Two Wisconsin music festivals announced the cancellation of this year’s events, but ticketholders are having trouble receiving refunds. Last week, both Country USA and Rock USA in Oshkosh were cancelled due to coronavirus. Rock USA was slated to take place from July 16-19, followed by Country USA from August... Read more
Ultra Music Festival Hit With Class-Action Lawsuit Over Refund Policy
After refusing to refund ticketholders for its cancelled event, Miami’s Ultra Music Festival has been hit with a class-action lawsuit. The suit, which was filed on Tuesday at the U.S. District Court’s Southern District of Florida on behalf of all ticketholders, alleges that the music festival’s refund policy “damaged... Read more
StubHub Targeted By Class Action Over Covid-19 Refunds
StubHub has been hit with a class action lawsuit for refusing to refund fans for events that have been, or will be cancelled due to the ongoing coronavirus pandemic. The suit was brought on by the firm Koskie Minsky, on behalf of all Canadian residents who purchased tickets via... Read more
Festival Fan Criticizes Live Nation Over Event Notification
This year’s Faster Horses Country Music Festival is on-the-rocks, and now, promoter Live Nation says they won’t have a decision regarding the festival until 14 days ahead of the event. The three-day country music festival is scheduled to take place from July 17 to 19 at Michigan International Speedway.... Read more
Ticketmaster Draws Backlash As It Rolls Out Refund Request Period
When Ticketmaster quietly updated its refund policy last month, the ticketing giant received harsh backlash from fans. Now, the company has opted to allow refund requests, but fans are still not satisfied. Originally, fans were able to receive refunds “if your event is postponed, rescheduled, or cancelled,” however, early... Read more
Louder Than Life Festival Asks Fans To Defer Tickets To Save 2021 Event
Louisville’s Louder Than Life festival has been cancelled, and while organizers hope to throw an even better event in 2021, they’re asking fans to help them financially by deferring their tickets. Over the weekend, the rock festival – which was slated to be headlined by Metallica from September 18-20... Read more
Seatgeek Sued Over Covid-19 Refund Policy Change
The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. The consumer, William Trader,... Read more
Live Nation Reveals Ticket Refund Plan For Postponed, Cancelled Shows
Following harsh backlash from fans, Live Nation updated its ticket-refund policies for cancelled or postponed events amid the coronavirus pandemic. Originally, the company – along with its subsidiary Ticketmaster – said it would only refund ticketholders for events that were cancelled or rescheduled, not postponed, within a 30-day window.... Read more