Concert promoter AEG Presents revealed a refund window for fans to receive funds from rescheduled events due to coronavirus.
According to Billboard, a representative from AEG said that ticketholders will have 30 days following an event’s postponement to receive a refund from the promoter. This window will be implemented starting May 1 and will cover events that have announced rescheduled dates throughout March and April. At this time, tickets that have not been rescheduled will not be eligible for refunds until new dates are announced. Those who have tickets to AEG events that have been cancelled will receive an automatic refund.
AEG Presents is known for promoting annual music events like Coachella, Stagecoach, and Hangout Fest, as well as thousands of concerts.
The promoter’s refund policy follows news from other ticketing outlets. Late last month, StubHub revealed a change to its refund policy, where the secondary ticketing site will only offer ticket vouchers worth 120% of the ticket order, rather than a refund. This sparked a $5 million lawsuit against the company. Additionally, Ticketmaster quietly made a change to its refund policy earlier this month, noting that ticketholders can only receive a refund to events that are postponed, not cancelled. This sparked widespread backlash from fans.
The live event industry as a whole has taken a hard hit amid the coronavirus pandemic; a new report from Pollstar shows that the industry could lose up to $9 billion in revenue this year. Thousands of events have been postponed or cancelled, including a variety of large-scale summer festivals across the U.S. See our full, updating list of live events pushed to the fall months here.
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This is pretty useless. Most of my AEG tickets have been postponed and not rescheduled, so they get to keep my money.
In most counties and related commercial laws, both cancelled and postponed event require refunds where asked for. Retrospectively changing Terms and Conditions will be challenged and unenforceable.
No they don’t get to keep your money if there is no rescheduled date it’s considered cancelled and you can request the refund for them or charge back through your credit card company like most are doing.
Not true. As the article reads, AEG is offering refunds on postponed events as soon as the new date is announced. Once the new date is announced, you will have 30-days to get a refund.