Ticketmaster wants to help fans beat the scammers and ticket cheats, even if they get scammed on the company’s own subsidiary, TicketsNow.
In a move that either shows its attempts to be fair, or simply an internet oversight, TicketsNow is listed among the choices for possible offenders in a drop down menu on a page on Ticketmaster’s TicketExchange where fans can report ticket scammers.
When it comes to buying tickets on the secondary market many buyers fear the same thing, being scammed out of hard earned money. The fact that TicketsNow is among the companies listed could be considered ironic considering Ticketmaster acquired TicketsNow in early 2008, and the deal has been under constant scrutiny ever since.
The reporting page features a button that reads “Been scammed buying tickets? Click here to tell us what happened, we might be able help.” Once clicked, a window opens and asks consumers to provide information about themselves and what happened to them when they purchased tickets. (See below)
The drop down menu is one of the required information boxes that asks where the tickets were purchased from, and besides TicketsNow it also includes the choices StubHub, RazorGator, eBay, Craig’s List, or street corner scalper near the venue.
A Ticketmaster spokesperson did not respond to a TicketNews request for comment about the scam reporting feature or what they have done in the past to help customers.
