Michael Jackson is going to have some very unhappy fans. But it is not his fault.
Tour production delays caused Michael Jackson to push the July 8 kick-off date of his 50-date residency at London’s O2 Arenas back to July 13. Three other July dates also had to be moved to March 2010. Now, fans who purchased tickets from reseller sites like eBay for the original dates are unlikely to get a refund.
“Major ticket sellers and resale marketplaces that take customer protection seriously guarantee refunds,” said Jonathan Brown, secretary of the Society of Ticket Agents and Retailers, in London’s Guardian newspaper. “However, people who have bought tickets from individual or unauthorized resellers might be left out in the cold, with little chance of getting their money back or being offered a ticket for the new dates.”
With many tickets showing up on eBay, a company spokesperson told the paper that they moved fast to make sure that tickets corresponding to the postponed dates were removed from the site as well as preventing sellers from posting tickets for those rescheduled dates.
“However, people who have already bought tickets for the postponed concerts from an individual seller will not be able to get hold of a refund unless they can persuade the seller to give them one,” she noted.
The affected concerts are July 8, 10, 12 and 14. Tickets for the July 8 concert will be honored at the new July 13 start date. The other three shows have been moved to next March 1, 3 and 6.
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If the concerts were postponed, then people with tickets for the original dates would then have tickets for the new dates, so why would ebay restrict them from re-selling them?
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Heck, he’s michael jackson. I wouldn’t complain! At least I still HAVE a chance to see him! Thousands of fans couldn’t even get any tickets since they were all sold out!! So dang, be HAPPY people!! In fact, no arena in the world was prepared for 50 sold out concerts!! They didn’t think it was even possible at first! You all have to remember that all this is unprecedented. It’s never been handled before.
Its very unethical of people who sell tickets on eBay to not give a refund to their customers if an event is canceled. They get a refund minus tickemaster fees so how can you not refund your customers? I have sold tickets on eBay in the past and have ALWAYS given FULL refunds (shipping included) to my customers. Its basic customer service in my mind. How did so many people get the mindset that your customer is just someone to take money from?
if the fan wants to keep tix to postponed shows of course there’s no refund, if they can’t make the new dates, ebay sellers will have to refund too because no tickets have been delivered and the buyer can simply file a dispute thru paypal. was the author paid off by viagogo???
I’m willing to bet nobody gets a refund now as they scramble to make some money from this.
wonder how, ale they gona make Ł100 mln for refunds now.